Pay Your Rates

The City of Melville endeavours to be flexible in assisting ratepayers to complete their rates payments.

There are a number of payment options as well as methods of payment available.

Pay rates online

Payment methods

  • You can BPAY your rates by logging onto your online banking and elect to use either your credit card or bank account details. 

    Please refer to your Rates Notice for reference and Biller Code.

    Step 1
    Log on to your online banking. Choose the BPAY or bill payment option.
    Step 2
    Find the BPAY logo on your email or paper bill.
    Step 3
    Enter the payment details:

    • BPAY Biller code
    • Customer Reference Number (CRN)
    • Amount from your bill

    Then click to pay from your preferred account.

    Please note, $100,000 limit applies and no credit card surcharge applies for 2020-2021.

    Through BPAY View, you can nominate to have your rates notice and instalment reminders sent via your online bank account.  

    Register for BPAY View via your online banking using the assessment number, biller code and reference number shown on your last or current rates notice.

  • Pay your rates online using the City of Melville online portal. This is a fully secured (encrypted) service and safe to use.

    To submit a payment you need your:

    • Rates assessment number
    • Credit card details (VISA, Mastercard or American Express) 
  • You can set up a direct debit payment arrangement to pay your rates. This allows you to make automatic, periodic deductions from a bank account of your choice.

    You can set up weekly, fortnightly, monthly, yearly or standard quartely instalments. We also offer ad-hoc payment dates.

    For more information, download and read our Direct Debit Service Agreement. If you would like to set up direct debit to pay your rates, download and complete the Direct Debit Request Form and email to

  • We accept credit card payments over the phone.

    To make a payment, call our payment line on 1300 880 716. You will need your rates assessment number.

    We accept American Express, Visa or MasterCard.

    Please note no credit card surcharge applies for 2020-2021.

  • You can pay by mail using the re-usable envelope included in your rates notice.

    Please detach the payment slip at the bottom of your rates notice, enclose with a cheque or money order and send to:

    • Locked Bag 1, Booragoon, WA 6954

    Please make the cheque or money order out to the City of Melville.

  • You can pay your rates in person at:

    • Our City of Melville Civic Centre, 10 Almondbury Road, Booragoon. Office hours are 8.30am to 5.00pm Monday to Friday
    • Any Australia Post Office

    You will need your rates notice so please bring it with you.

    If you pay in person using your credit card, please note no credit card surcharge applies for 2020-2021.

Payment dates 2020/21

Payment dates for you 2020/21 rates are listed below:

  • Issue date: 5 August 2020
  • 1st Instalment: 10 September 2020
  • 2nd Instalment: 12 November 2020
  • 3rd Instalment: 18 January 2021
  • 4th Instalment: 19 March 2021

Payment options

The City offers three standard payment options

  1. Full payment by the due date
  2. Four quarterly instalments. If taking this option, any arrears must be paid with the first instalment. An instalment charge of 2% will also apply.

Pensioners and senior concession card holders are exempt from these instalment fees.

3. We also offer flexible payment plans to suit your needs. Contact our rates department if you would like to spread out your rates in weekly, fortnightly, monthly or even ad-hoc instalments. Interest of 2% per annum, calculated daily, will apply.

Please note the $17.50 administration fee for paying by instalment will be waived for 2020-2021.

Payment difficulties

If you are having difficulty paying your rates, alternative payment arrangements can be made with the City of Melville by contacting our Customer Relations department via phone (08) 9364 0666 | 1300 635 845 or by email We strongly encourage those who have difficulties meeting their payments to contact us as early as possible.

Overdue accounts are charged interest, calculated daily on amounts outstanding after the due date. The interest rate for 2020-2021 is 2%. Details are shown on the back of your rate notice. 

If you are a pensioner you may be able to defer your rates.

Late payment interest

Under Section 6.51 of the Local Government Act 1995, The City may charge interest on overdue balances. Interest will begin to accrue after the due date/instalment date/s and will continue to accrue each day until the overdue amount is paid. For 2020-2021, the rate of interest is set at 2% calculated daily. This rate is set in accordance with Local Government (Financial Management) Regulations 1996.

Eligible pensioners and seniors are exempt from late payment penalty interest.


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