Request a Service or Report an Issue

Request a service or report an issue by selecting an option below. You will be taken to our online services system and prompted to enter the property address or street associated with your specific request. Please note for security purposes a 20 minute idle timeout applies for all online requests.

General Requests

• Make a general enquiry (Use this request if none of the specific requests below match your requirements)
• Provide Feedback (Use this for making a compliment, suggestion or complaint about the quality of service, staff member or City of Melville contractor)
• Enquire about your rates notice
• Change your details
• Request a holiday patrol
• Query a parking infringement
• Report graffiti
• Report a problem with our website

Rubbish & Recyling Bins

Residential Bin

• Report your missed bin
• Get your bin repaired (for damage to lid or wheels)
• Replace your bin if it is beyond repair or stolen
• Request a new bin service
• Stop your bin service

Commercial Bin

• Report your missed bin
• Get your bin repaired
• Apply for a Commercial Waste Service

Public Bin

• Request a bin to be emptied
• Repair a public litter bin
• Request/maintain dog litter bags

Parks, Verges & Street Trees

• Request street tree pruning
• Report the health of a council tree (for diseased, pest affected or unhealthy trees health located on verges, parks, reserves and road medians)
• Request park or reserve maintenance
• Request BBQ maintenance
• Report playground equipment maintenance
• Request new playground equipment
• Report damaged reticulation on a park, reserve or council building
• Reticulation on a medium island or Council verge
• Request a streetscape upgrade or maintenance
• Report an untidy verge

Buildings, Roads, Jetties, Boardwalks & Boat Ramps

• Request council building maintenance
• Report a pothole
• Request linemarking
• Request road crack sealing
• Request street sweeping
• Request a traffic count
• Request a new bus shelter
• Report a maintenance issue or damage to a jetty or boardwalk
• Report a maintenance issue or damage to a boat ramp

Animals

• Report a barking dog
• Report a mosquitoe problem
• Report a poultry problem
• Report a rat problem
• Report a bees or wasp issue on private property
• Report a bees or wasp issue on council property
• Request the collection of a dead animal
• Request dog litter bags
• Appeal Your Animal Infringement 

Noise

• Report on air conditioners, pool pumps or other machinery noise (including lawn mowers/power tools)
• Report on music, party, band or concert noise
• Report on musical instrument noise
• Report on construction site noise

Environmental Health

• Report an asbestos problem
• Report a smoke problem
• Report a dust problem
• Report an odour issue