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MelSafe - one team for community safety and compliance (24/7)

MelSafe is the City of Melville’s integrated community safety and compliance service, bringing together Rangers, Parking & Compliance Patrols, and the Community Safety Service into one coordinated team.
 
Our mission is simple: to make it easy for you to get help when you need it. Call 131 247 — anytime, day or night.

We operate 24/7, 365 days a year to support a safe, fair, and welcoming City.

What MelSafe does (at a glance)

Community safety and patrols

  • High-visibility patrols across neighbourhoods and activity centres
  • Attend and monitor after you’ve contacted police, relaying intelligence to assist investigations
  • Holiday Patrols - if you're away from your home for an extended period of time, register your home for a Holiday Patrol. Our MelSafe Officers will patrol your property regularly and will contact you or a designated contact person if anything seems out of the ordinary.

Compliance and Local Laws

MelSafe is your one-stop shop for local compliance matters, handling everything from parking to public space amenity.
 
  • Parking enforcement — including 24-hour coverage where required, ensuring safety, turnover, and accessibility
  • Verge compliance — managing obstructions, hazards, and unauthorised use of verges
  • Fire compliance - enforcement of the rules around firebreaks
  • Noise complaints — attending noisy parties, persistent disturbances, and late-night disruptions
  • Animal management — dog control, nuisance complaints, and safe cat trapping in line with the City’s new Cat Local Law
  • Local law enforcement — addressing illegal dumping, misuse of public spaces, unsightly properties, and other breaches
  • Abandoned/unregistered vehicles — investigation and coordination for removal
  • Event & public space compliance — ensuring permits, accessibility, and safety requirements are met

Emergency & Incident Support

  • Assistance to WA Police, DFES, SES, and St John Ambulance
  • Scene safety, cordons, welfare checks, and traffic/pedestrian guidance
  • Rapid deployment of mobile CCTV trailers and relocatable units to support prevention, response, and investigations

Working together with the WA Police

MelSafe works hand-in-hand with WA Police and emergency agencies, providing on-the-ground intelligence and evidence that makes responses faster and more effective.

  • City-wide intelligence sharing and hot spot targeting
  • Deployment of mobile CCTV to priority areas
  • Evidence support (body-worn footage, CCTV, officer reports)
  • Coordination with DFES and WA Police during emergencies for scene management, welfare support, community recovery and local presence
MelSafe officers in front of vehicle.

MelSafe officers

MelSafe officers are qualified, professional, and community-focused.
 
Core requirements:

  • Senior First Aid
  • Annual police clearance
  • Specialist training in dog handling, evidence collection, and working alongside police investigators
 
Who they are:
  • Many bring backgrounds in policing, military, or emergency services, which bring discipline, resilience, and practical know-how
  • Others are local residents, who understand the community because they live here too
  • All are selected for their ability to balance authority with respect and approachability, working with you to solve problems

Vehicles and technology

Our fully electric Tesla Model Y fleet reflects the City’s commitment to sustainability and smart service delivery.
 
We equip our officers with technology that supports fairness, transparency, and accountability:

  • Onboard CCTV: Helps manage parking turnover, access, and community safety fairly and consistently
  • Fixed and mobile camera enforcement: Combines vehicle-mounted and static cameras to make parking compliance reliable and transparent
  • Body-worn cameras: Enhance officer safety, capture reliable evidence, and reassure the community — supported by clear City policies on when and how footage is used
  • Mobile CCTV trailers: Rapidly deployed to deter antisocial behaviour and assist with investigations
  • GPS-enabled dispatch and secure comms: Ensures the closest, best-equipped resource responds quickly
MelSafe officer's vest with body-worn camera

When to call MelSafe (131 247)

You should call MelSafe if you need help with:

  • Community safety: Suspicious behaviour observed and requests for extra patrols
  • Parking compliance: Unsafe parking near schools, overstays, misuse of accessible bays, vehicles blocking access and footpaths
  • Verge compliance: Obstructions, hazards, or unauthorised verge use
  • Noise complaints: Noisy parties or ongoing disturbances affecting neighbourhood amenity
  • Animal management: Wandering/aggressive dogs, nuisance behaviour, or cat trapping requests
  • Abandoned/unregistered vehicles: Reporting suspected dumped vehicles on public roads or verges
  • Emergency support: When police, DFES or St John need extra on-the-ground support
  • Holiday Patrols: Regularly patrolling your property while you're away

Why MelSafe? (What’s better for you)

 MelSafe is more than just a patrol service -  it’s a smarter, fairer way of delivering compliance and safety for the whole community:
 
  • One number, one team — no more guesswork about who to call
  • 24/7 coverage — help is available day and night, all year round
  • Noise, animals, verges, parking, safety — all covered in one place
  • Visible reassurance — officers on patrol and CCTV assets deployed where they’re needed most
  • Police and emergency service partnership — daily collaboration that gets your concerns to the right place faster
  • Specialist-trained officers — experienced, professional, and community-minded
  • Future-focused — sustainable fleet, smart technology, and evidence-based practices
  • Part of your community — many of our officers live here too, and care about the same neighbourhoods you do
 
MelSafe gives you confidence that the City is looking out for you — every hour of every day.
 

Important contacts

  • Emergency: 000
  • MelSafe: 131 247
  • WA Police (non-emergency): 131 444
  • Crime Stoppers (anonymous): 1800 333 000 | crimestopperswa.com.au

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The City of Melville acknowledges the Bibbulmun people as the Traditional Owners of the land on which the City stands today and pays its respects to the Whadjuk people, and Elders both past and present.

City of Melville nagolik Bibbulmen Nyungar ally-maga milgebar gardukung naga boordjar-il narnga allidja yugow yeye wer ali kaanya Whadjack Nyungar wer netingar quadja wer burdik.