When should I book my collection? You're eligible to book each year, but slots fill up quickly toward October, November, December and January.
If you can, book your collection for dates during autumn, winter and spring when there's the best availability and more choice of dates.
For your bulk waste collections,
we accept:
- Furniture (no glass)
- Bicycles
- Toys
- Small electrical goods
- Carpet and linoleum
- Fencing materials (wood and steel only)
- Wood (not garden waste)
- Wire
- Gates
- BBQs (not gas bottles)
- Bulk large cardboard
- Mattresses and bases (3 maximum)
- White goods (3 maximum)
- E-waste
Please
do not include items larger than 1.5m long (where practical).
We
do not accept:
- Vehicles, car bodies and car parts
- Tyres
- Batteries
- Asbestos products
- Flammable liquids
- Building materials
- Bricks, rubble and concrete
- Glass panels (e.g. table tops, window panes)
- Gas bottles
- Super 6 or fibre cement sheets
- Hazardous material
- Beanbags (due to risk of the bag and beans escaping our collection truck. Please place it in general waste)
- Anything included as part of a Green waste collection
Please note: mattresses will only be collected as part of a booked mattress collection (requested through the bulk general waste booking portal).
Please see a list of alternative disposal options for your other waste items.
For your garden organics verge collections, we accept:
- Organic garden waste
- Tree branches
- Twigs
Items larger than 1.5m long or 300mm wide will
not be collected.
We
do not accept:
- Plastic bags (and please don't place organic waste in these)
- Chemically treated or painted/stained timber
- Large tree stumps (they must be cut into smaller pieces)
- Rocks, bricks and rubble
- Dirt, soil and sand
- Flower pots and garden hoses
- Household refuse
- Fencing materials
- Building materials
- Lawn turf
- Asbestos products
- Anything included as part of a bulk general waste collection
Place material no more than 48 hours before your scheduled collection date and before 6.00am on your collection day.
How should I separate items on my verge? Please separate your waste into separate piles as different items may be collected by separate trucks. It is very important to correctly select what types of items will be put out when you complete your booking. If you don't, some of your items may not be collected and may result in you having to book another collection.
Separating helps us reduce waste sent to landfill and allows us to collect more efficiently and at less cost. It also ensures we don't miss any of your compliant verge waste!
Please separate your Bulk Waste (not exceeding three cubic metres (3m3) in total) into piles as such:
- Bulk Waste
- White goods (max 3 items)
- Mattresses (max 3 items)
- E-waste.
Garden organics items may be placed in one pile not exceeding three cubic metres (3m3) in total.
Items for both collection types should be no larger than 1.5 metres in length where practical.
Items can be placed on your front verge, side verge or in a laneway. Please do not obstruct the footpath, your normal bin service or the line of sight for motorists. We will not collect items placed against walls, fences, poles, trees, sprinklers and other utilities. We do not collect from vacant blocks, parks or reserves.
Cancelling, rescheduling and missed bookings You can
cancel or reschedule your collections via the booking's confirmation email sent to you after you originally booked. If you have any troubles, please
contact our customer relations team at least seven (7) working days prior to your booked collection date.
Missing your booked collection date will cause it to be forfeited, unless it was due to an emergency. If this is the case, please call or email our customer relations team and provide a relevant professional's testimony (such as a doctors note/certificate) as proof.
We are currently exploring the option to purchase more collections. More information will become available if we can provide this service in future. In the meantime, be sure you
sell and rehome items, or see which alternative
disposal options are available.
- Bulk waste will be taken to a recycling and transfer station facility where commercial and domestic waste is processed prior to disposal. The facility separates the waste from the recyclable items and recovers up to 35% of the material prior to sending waste to landfill.
- Garden organics are taken to the Resource Recovery Group in Canning Vale for further processing where 100% of the material is reused.
- Mattresses are processed at a recycling facility where up to 84% of all its components are recycled.
- White goods are processed at a recycling facility; recovery rates will vary depending on the type of white good processed.
- Fridges and air conditioning units will be degassed in accordance with the requirements of applicable Federal legislation (The Ozone Protection and Synthetic Greenhouse Gas Management Act 1989).
No, this is not a skip-bin service. Items should be placed safely on the verge as-is.
Who is eligible for booked verge collections? Most households within the City of Melville are eligible to book. However:
- If you live in a property without a verge you will still have access to the booked verge collection service. Contact the City to arrange a site inspection.
- Large unit complexes/strata will be contacted regarding their verge collection services. These collections will not be a booked service; they will occur on set dates throughout the year. Please contact your strata/property owner to enquire about dates for your next verge collection service
No. You have one bulk and two garden organics collections per calendar year, and they do not accrue.