Your privacy is important to us and information you provide to us will be treated carefully. In general, you can visit our website and browse for information without giving any personal information about yourself. In order to provide certain services or in order to provide you with information, details about who you are may be needed.
All online services are provided through a secure web link utilising relevant SSL or other secure encryption methods. Despite this, all internet use is never entirely secure or private and any information may be read or intercepted by others.
Cookies and Website Analytics
We use website analytic tools to help improve usability and the experience for our website customers.
We may utilise tools by third parties to collect and view website traffic information, including the type of device being used to access the website, browser version and how you navigate to and on the website. The providers of these tools will have their own privacy policies that may differ from our privacy position. We may also use website cookies to improve the online experience.
No information collected using cookies or website analytics will contain personally identifiable information.
Information We Collect
When you choose to use certain services on our website you may be asked for personally identifiable information such as names or contact details. Any personal information collected by us will only be used for the purpose for which it has been collected, or for a purpose you would reasonably expect in carrying out our activities and functions. Your information may also be de-personalised and aggregated for ongoing research and development of our services.
We will only disclose collected information to other parties in the following circumstances:
- to facilitate the activities and functions of other government agencies in circumstances where we believe you would reasonably expect the information to be disclosed
- for specific customer research activities where the engaged partner will be expressly prohibited from using the information for any other purpose through contract terms
- as required or authorised by law
- as required by a court order
- in order to complete the purpose or function for which the information was provided
- in the recovery of debts owed to us
- otherwise, only with your consent.
Security of Information You Provide
Where we do collect personal information, we will utilise appropriate physical, electronic and management approaches to protect your information from use in a manner not intended.
We will only request the online entry of credit card details within the City’s online payment gateway or via other PCI-DSS approved interfaces such as Eventbrite if booking to attend an event.
Wewill not request payment information or provide payment links through an unsolicited email message and at no time should you provide any credit card details to us in email format.
External Links
We may use the services of third parties to provide certain online services. In these cases, we will use all reasonable efforts to ensure the provider adheres to our privacy expectations.
Our website may contain links to other websites. These websites may have different conditions of use or privacy approaches. We are not responsible for the privacy practices or the content of any linked websites and encourage you to examine each site's privacy policy and make your own decisions.
For More Information
If you have any issues or questions in regards to your privacy, please contact our Privacy Officer via email to