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Your privacy is important to the City of Melville and information you provide to us will be treated carefully. In general, you can visit the City of Melville website and browse for information without giving any personal information about yourself. In order to provide certain services or in order to provide you with information details about who you are may be needed.

All online services are provided through a secure web link utilising relevant SSL or other secure encryption methods. Despite this, all internet use is never entirely secure or private and any information may be read or intercepted by others.

Cookies and Website Analytics

The City uses website analytic tools to help improve usability and the experience for our website customers.

The City may utilise tools by third parties to collect and view website traffic information, including the type of device being used to access the website, browser version and how you navigate to and on the website. The providers of these tools will have their own privacy policies that may differ from the privacy position of the City. The City may also use website cookies to improve the online experience.

No information collected using cookies or website analytics will contain personally identifiable information.

Information We Collect

When you choose to use certain services on the City’s website you may be asked for personally identifiable information such as names or contact details. Any personal information collected by the City of Melville will only be used for the purpose for which it has been collected, or for a purpose you would reasonably expect in carrying out the City’s activities and functions. Your information may also be de-personalised and aggregated for ongoing research and development of our services.

The City will only disclose collected information to other parties in the following circumstances:

  • For specific customer research activities where the engaged partner will be expressly prohibited from other use of the supplied information through relevant contract law terms
  • As required or authorised by law
  • As required by a court order
  • In order to complete the purpose or function for which the information was provided
  • In the recovery of debts owed to the City Of Melville
  • Otherwise, only with your consent.

Security of Information You Provide

Where we do collect personal information, the City will utilise appropriate physical, electronic and management approaches to protect your information from use in a manner not intended.

The City will only request the online entry of credit card details within the City’s online payment gateway or via other PCI-DSS approved interfaces such as Eventbrite if booking to attend an event.

The City will not request payment information or provide payment links through an unsolicited email message and at no time should you provide any credit card details to the City in email format.

External Links

The City may use the services of third parties to provide certain online services. In these cases, the City will use all reasonable efforts to ensure the provider adheres at a minimum to the City’s privacy expectations.

The City of Melville website may contain links to other websites. These websites may have different conditions of use or privacy approaches. The City of Melville is not responsible for the privacy practices or the content of any linked web sites and encourages you to examine each site's privacy policy and make your own decisions.

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