How to Prepare for an Emergency
Please read our Emergency Management Arrangements to ensure you are prepared in the event of an emergency. These arrangements are in place to manage the adverse effects of a natural disaster on a community.
Below are some frequently asked questions you may have during an emergency. Please click the question to reveal the answer.
Department of Fire and Emergency Services (DFES)
Public information line: 13 33 37
ABC Radio: 720AM
You can also contact the Bureau of Meteorology (BoM) Recorded Information Line on 1300 659 213.
Evacuation centres are determined by the Department Of Child Protection and Family Services. They are generally located a safe distance from the emergency. Once determined you will be informed of the location via ABC 720AM radio.
Please do not bring your pets to evacuation centres. We have an agreement with other councils and vets for housing pets during emergencies. Call Ranger Services on 0418 943 219 for further information during an emergency.
You can access financial support through the Lord Mayors Disaster Relief Fund, the Department of Child Protection and Family Services and the State Natural Disaster Relief Fund if applicable. Please visit the Office of Emergency Management website for more information on financial support.
Are you bushfire ready? Learn more about Firebreaks.
Local Recovery Plan
Download the City's Local Recovery Plan.