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Local Emergency Management

How to Prepare for an Emergency

Please read our Emergency Management Arrangements to ensure you are prepared in the event of an emergency. These arrangements are in place to manage the adverse effects of a natural disaster on a community.

Below are some frequently asked questions you may have during an emergency. Please click the question to reveal the answer.

Where can I access up to date information during an emergency in my local area?

Department of Fire and Emergency Services (DFES)

Public information line: 13 33 37


ABC Radio: 720AM

You can also contact the Bureau of Meteorology (BoM) Recorded Information Line on 1300 659 213.

Where do I go if I have to evacuate my house?

Evacuation centres are determined by the Department of Child Protection and Family Services. They are generally located a safe distance from the emergency. Once determined, you will be informed of the location via ABC 720AM radio.

What will happen to my pets?

Please do not bring your pets to evacuation centres. We have an agreement with other Councils and Vets for housing pets during emergencies. Call Ranger Services on 0418 943 219 for further information during an emergency.

What support can I access during an emergency?

You can access financial support through the Lord Mayors Disaster Relief Fund, the Department of Child Protection and Family Services and the State Natural Disaster Relief Fund, if applicable. Please visit the Office of Emergency Management for more information on financial support.

Storm Safety

If your home has been damaged as a result of a storm, please contact the State Emergency Service (SES) on 132 500.

How Do I Prepare for a Storm?

Be prepared - Stay Storm Safe

For more information on storm safety, please visit DFES.

See Sand Bag Guide on how to prepare sand bags in case of flooding.

Bush Fire Ready

Are you bushfire ready? Learn more about firebreaks.

Local Recovery Plan

Download the City's Local Recovery Plan.

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