Frequently Asked Questions
What is an Express Library and how is it different from our other libraries?
An Express Library is available for dropping off returned items, picking up requested items and selecting items from a range of popular quick pick titles for loan.
The City of Melville has four other branch libraries, Civic Square, AH Bracks, Willagee and Bull Creek where customers can linger longer, use the public computers and printing services, access seating and study spaces and attend library programs.
When the library opens on 2 November 2020, staff will be available to welcome you and show you around the new space. In December the library will become fully self service.
Post December, help will be a phone call away to assist you with your book selections, reserves and to report anything that needs fixing.
When will the Canning Bridge Library reopen?
The library will reopen 9.00am Monday 2 November 2020.
What are the opening hours?
Monday to Friday, 9.00am to 4.00pm.
Why has the library changed?
A review of library services was completed in July 2020 that included a user survey. 5% of the 1,382 people who responded to the survey indicated they use the Canning Bridge Library.
Usage data also confirmed low (3%) visitation and borrowing at Canning Bridge Library.
As a result of the review, staffing and library resources have been allocated to branch libraries where there is customer demand for services.
From the survey results, Canning Bridge Library users indicated that their preferred day to be open is Wednesday and time of visit was between 10.00am to 12.00pm. The new library opening hours are based on evidence from the survey.
Nearly 70% of Canning Bridge users indicated that their length of stay was no longer than 30 minutes in duration.The majority of Canning Bridge users therefore prefer shorter visits to the library.
The Express Library model responds to results from the recent survey.
What can I borrow from the library?
A boutique collection of books, large print and audio books will be available for loan.
Members can choose from over 161,000 items to request and collect at the Canning Bridge Express Library.
Members can also access thousands books and eBook titles from the Statewide collection.
What services will be offered?
The Canning Bridge Express Library will offer the following services:
- Holds pick up
- Return of loaned items
- After hours returns 24/7
- A boutique collection of popular titles
- Online catalogue to request items