Intermittent Issues - Phones and Live Chat

We are currently experiencing intermittent issues with our phones and Live Chat and there may be a delay in our response times.

We apologise for any inconvenience caused.

Close alert

Age Friendly Resources

Are you a Carer?

A carer is someone who provides unpaid care and support to family members and friends who have a disability, mental illness, chronic condition, terminal illness, an alcohol or other drug issue, or who are frail aged.

Did you know that more than one in eight Australians are carers? Of these carers, over 307,000 are providing either substantial or full-time care in WA. Are you one in eight?

Need support? 

The Australian Government has launched a range of new supports and services throughCarer Gateway. Carers can access a mix of free digital and in-person supports including counselling, online
coaching, peer support and respite care.

Visit Carers WA for more information about Carer Gateway and Carers WA*.

*Carers WA – part of the National Network of Carers Associations. They are the peak body recognised by both State and Federal Governments and the voice of family carers.

My Aged Care

If you or someone you know or care for need some help around the house or think it’s time to look into aged care homes, My Aged Care is here to help.

My Aged Care is the Australian Government's starting point on your aged care journey. Find and access the government-funded services you need.

https://www.myagedcare.gov.au/ or call 1800 200 422  This is a free call.

They are open:

  • Monday to Friday: 8am to 8pm
  • Saturdays: 10am to 2pm
  • Closed on Sundays and national public holidays.

Need help with calling My Aged Care?

  • You can ask someone to speak on your behalf. Find out how on their representatives page.
  • For translating and interpreting services, call 131 450 and ask for 1800 200 422.
  • To use the National Relay Service to choose your preferred access point on their website, or call the NRS Helpdesk on 1800 555 660.

Avoiding and reporting scams

Please be aware that My Aged Care will never:

  • contact you directly through social media (like Facebook) or other messaging platforms (such as WhatsApp, WeChat, Weibo)
  • ask you for your bank details.

If you believe someone is trying to scam you (claiming to be from My Aged Care), please call My Aged Care on 1800 200 422 to follow up.

If you would like to report a scam, visit Scam Watch.

Age Friendly Melville Services Directory

The Age Friendly Melville Services Directory is regularly updated and improved with the latest information about services and activities that support independence and participation by over 55s in the community.  The current edition was updated December 2019.

In the Directory you will find information relating to:

  • Accommodation/Housing
  • Carer support
  • Clubs and Friendship Groups
  • Cultural and Linguistic Diverse Services
  • Day Centres and Respite Services
  • Education and Volunteering
  • Emergency relief and services
  • Health
  • Library, Museums, Community and Recreation Centres
  • Mobility assistance, aids and equipment
  • and more.

If you would like a hard copy, please call 1300 635 845 or 9364 0666 or download a copy of the directory by clicking the tab below.

COTA WA at Home Guide

Council on the Ageing Western Australia has developed a guide to support older West Australians to live well. It is important for all members of our community to feel safe and supported, with easy access to information and support services. What ever your situation, be assured that there are many community networks and volunteers who are there to assist. You just need to pick up the telephone.  COTA WA hopes you enjoy the At Home Guide.

This resource is available in three formats:

A 45 minute online At Home video for people who have access to the internet, click the link below (See special screening date of the At Home video below)

A 48 page hard copy At Home Guide for those who do not have access to online technology - if you would like a hard copy, please call 1300 635 845 or 9364 0666.

A downloadable, online viewing version available, click the link below.

http://www.cotawa.org.au/the-at-home-guide/

Technology Training @ City of Melville Libraries

Be Connected - Build your online skills

City of Melville Libraries are Be Connected Network Partners. Be Connected is a free Australian Government initiative aimed at increasing the confidence, skills and online safety of older Australians when they use the internet and everyday technology.

Their face-to-face Be Connected sessions have been postponed for the time being, but you can still access great online learning resources at www.beconnected.esafety.gov.au.  Watch this space for a return date of the Be Connected sessions.

Download the directory

Social Media Share this pageLinks below open in a new window

Was this page helpful?
Page Helpful