We have trialed the 3-Bin Food Organics, Garden Organics (FOGO) to 7,000 households across the City of Melville and following the success of this trial it will now be rolled out to all residents from July 2019. The below FOGO FAQ's help to explain the 3-Bin system better and help bust some common myths and questions that have arisen since the trial started in October 2017. These FAQ's will be updated in the coming weeks.

If you can't find the answer to your question, please email melinfo@melville.wa.gov.au or call 1300 635 845 | 9364 0666.

To find out what goes in what bin, visit the Recycle Right website.

FOGO FAQ's

What does FOGO mean?

FOGO stands for Food Organics Garden Organics and refers to the weekly collection of food scraps, as well as natural material from your garden to create high quality compost.

A handy way to think about FOGO is ‘If it didn’t grow, or it wasnt alive it’s not FOGO’.

Will there be an additional cost for FOGO?

There will be no additional costs for residents participating in the trial.

Can I opt out of the trial

Participants wont have the option to opt out of ther trial and return to the two bin system. 

We are encouraging all in the trial to participate to the best of their ability. It is envisaged, dependent on the result of the trial, that moving forward the three-bin service will become the standard service for City of Melville residents.

Residents are welcome to contact the City and discuss any concerns or restrictions that might inhibit you from fully participating in the three-bin system.

What's new with my bin service?

Your household will now have three separate bins: one for general rubbish, an anorganics bin for compost and a recycling bin.

You will receive a brand new 240 litre lime green-lidded FOGO bin, for all your food scraps and garden clippings, which will be turned into high-quality compost and collected weekly.

You will keep your yellow-lidded recycling bin; however, it will now be collected fortnightly instead of weekly. A larger 360L yellow-topped recycling bin can be made available if required.

You will receive a new 140 litre red-topped rubbish bin for general rubbish items that can’t be recycled or turned into compost, which will be sent to landfill and collected on the alternative fortnight to your yellow-topped recycling bin.

Your old General Waste Bin will be taken away and reused or recycled into a new bin.

What goes in what bin?
  • Lime-green lidded FOGO bin: All food organics including meat, bones and garden organics. This bin will be composted so it’s important to keep plastic and glass out of this bin. You can also place pet droppings and kitty litter either straight into this bin or in a compostable liner, however biodegradable liners are not to go into your FOGO bin.
  • Yellow lidded recycling bin: Recyclable materials such as paper, cardboard, aluminium and steel cans, glass and plastic containers.
  • Red lidded rubbish bin: General rubbish items that cannot be composted or recycled, such as nappies and plastic bags.

Refer to the 3-bin Guide delivered with your bins, as well as your collection calendar.

For more information visit the Recycle Right website.

We already have a compost system at home. Do I still need a FOGO bin?

We encourage you to continue to compost at home, however you can use your lime green-topped FOGO bin for things you can’t put in your home compost bin, like bones, meat and seafood!

As this is a trial please keep the bin until your new service has settled.

If you are still not using the bin after a period of time contact the City on 1300 635 845 or email melinfo@melville.wa.gov.au and a Waste Education Officer will look into a solution for you.

Are there larger bins available?

While the alternating fortnightly collection of the yellow-lidded recycling and the red-lidded general waste bin will not be able to be changed, residents participating in the trial who feel they may need more capacity for their recycling are able to upgrade to a 360L yellow-lidded recycling bin.

In some instances households are able to request a larger general waste bin (red lid) following a needs assessment. Please contact Customer Service to find out more.

If you wish to upgrade to a 360L recycling bin, please contact Customer Relations on 9364 0666 or email melinfo@melville.wa.gov.au.

My circumstances make it difficult to separate my waste properly. Can alternative services be made available?

We understand that in some circumstances, residents may require special services.

Please call 9364 0666 to discuss what solutions can be provided.

I'm already paying for an additional recycling/waste bin. How will the trial affect my current service?

The changes may provide you with an opportunity to have a look at your household’s needs. The City can supply an equivalent service.

Please call 9364 0666 or email melinfo@melville.wa.gov.au to discuss options.

What is the small bin (kitchen caddy) that has been delivered with my two new bins for?

Each trial participant will receive a free kitchen caddy to be utilised in your kitchen to help you separate your waste and place all your food scraps into.

Your kitchen caddy will come with compostable liners which are suitable in your green-lidded (FOGO) bin. Alternatively, you can also line your bin with old newspaper or place the food scraps in loosely.

If you do not receive your kitchen caddy with your new bins please contact 9364 0666 and we will put you in touch with a Waste Education Officer who can assist you.

My red bin smells. Is there anything I can do to help?

Always ensure that the lids on your bins are properly closed. Research has shown that odours peak after one day and don’t get noticeably better or worse. Washing your bin out with detergent and a broom can help to alleviate odours.

If you are having continual issues closing your bin lids contact the City on 9364 0666 to get your lid repaired or request a larger bin following a needs assessment.

I live in an apartment/unit. How will the trial work for me?

For people living in a unit or apartment complex where bins are shared, the City will determine how many of each of the three bins are required for your unit complex based on the size of the units and current bin usage.

For people living in a unit or apartment complex with individual bins, your unit numbers will be stencilled on your new 240 litre lime green-lidded FOGO bin and new 140 litre red-lidded rubbish bin and these bins will be delivered to where your old bins are usually collected from.

Kitchen caddies will be delivered to your doorstep for those living in shared bin scenarios and will be attached to your new bins for those with individual bins.

We encourage you to discuss the change with anyone you may know in the complex if they are unsure about the service, and report any issues to the Waste Education Officer who can assist with education.

If you find the number of bins is not enough to manage the FOGO, rubbish and/or recycling, please contact the City on 9364 0666 and we will deliver more bins.

Is the trial being rolled out to businesses?

Unfortunately, the trial is for residential properties only. However the City will investigate including commercial properties once the trial is finished.

I am not in the trial. Will I get new bins?

The trial is anticipated to take around twelve months. Following this period the City of Melville will decide whether to roll the service out to all residents, dependent on the results of the trial.

We understand you may be excited about the trial, however we have to test the service to make sure it’s right for everyone.

I have seen people looking in my bins. What are they looking for?

A bin tagging program is being conducted to monitor contamination and to record how people are using their new bins.

The bin tagging/audit program is being conducted by Waste Education Officers from the South Metropolitan Regional Council (SMRC) 

The process of bin tagging involves someone first having a visual inspection of your bin, before placing a tag on the handle of the bin which provides feedback about how well you are using the bins or what you can improve on.

What happens to my waste once it is collected?
  • The contents of your bins are processed at the Regional Resource Recovery Centre (RRRC) in Canning Vale
  • The contents of your lime green-topped FOGO Bin are composted at the Waste Composting Facility
  • The contents of your yellow-topped Recycling Bin are separated and sorted at the Materials Recovery Facility

At the moment, the contents of your red-topped Rubbish Bin are processed at the Waste Composting Facility, in the future however, this bin will go straight to landfill.

Free tours of the RRRC are available and you can also view virtual tours of the facilities online. For more details visit the Recycle Right website.

How can I find out more?

You can find out more information by heading to the Recycle Right website where you will find more handy hints and tips on how to reduce, reuse and recycle.

We have also created a space on the City’s online engagement platform Melville Talks for all trial residents to come together and discuss their experience and learn from one another during the length of the trial. To get involved visit the Melville Talks website.

You can also contact us via email at melinfo@melville.wa.gov.au or call 1300 635 845 | 9364 0666.

How can I get more compostable liners for my kitchen caddy?

If you are running low on compostable liners for your kitchen caddy you can collect some from the City of Melville Civic Centre, 10 Almondbury Road, Booragoon. Before the City-wide 3-bin FOGO roll out we will be investigating other locations residents can collect these compostable liners.

Please note it is really important that only compostable liners are used to collect food organics as other materials will contaminate the FOGO bin and produce contaminated compost.

If you are unable to collect the compostable liners from the Civic Centre please call 1300 635 845 | 9364 0666 or email melinfo@melville.wa.gov.au

 

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