Last updated Wednesday, 10 June 2020.
Frequently Asked Questions: Libraries and COVID-19
Are the libraries open?
Yes! AH Bracks Library + Creative Space, Civic Square Library, and Bull Creek Library are open. Canning Bridge Library has not yet reopened. Check our Library Contacts and Opening Hours page for the latest information.
Willagee Library is temporarily closed while it undergoes a minor upgrade to its façade to make the space more inviting to the community, and will reopen on Monday, 29 June 2020. Find out more about the Willagee Community facilities upgrade.
Due to State Government directives, we will be limiting the number of people in our libraries at any given time:
- AH Bracks Library + Creative Space: 100 people
- Civic Square Library: 75 people
- Bull Creek Library: 50 people
- Willagee Library: 50 people
Visitors will be able to borrow and return books, and will be able to use the public computers for short amounts of time.
Why is Canning Bridge Library remaining closed?
Canning Bridge library will not be reopening yet as it is currently being utilised for our home delivery service, which is helping support vulnerable people in our community, who physically can't visit a library location, to access library resources.
Are public computers still available?
Yes, public computers are available to use at any of our reopened libraries. Due to social distancing measures, we have fewer terminals available at this time. To help ensure access to public computers is shared equally amongst the community, we are currently limiting session times to 30 minutes per day.
When will programs like Storytime and technology training start again?
Some of our regular programs for children and adults will resume from Monday 20th July, we will have more details soon!
We are hosting a number of online activities and programs that you can participate in from the comfort of your own home. You can also join your favourite City of Melville Library presenters for our weekly Storytime and Baby Rhyme Time online sessions.
What other library resources are available if I don't want to visit a library?
You can also access our collection of eBooks, eMagazines, streaming videos and more if you are unable to visit one of our reopened libraries.
Is it safe to visit a reopened library?
The health and safety of our visitors and staff is our utmost priority and we have robust hygiene and cleaning practices in place for reopening, including:
- Staff will clean public computers and library kiosks after each use
- Only a select number of public computers will be available for use at each location to ensure social distancing
- Hand sanitiser will be available throughout the facility.
- Professional cleaners will clean toilets, floors and public areas on a regular basis.
- All visitors will be required to maintain social distancing while in our facilities
All library staff will also undergo COVID-19 safety training prior to returning to work.
We ask that you follow good hygiene practices while in our libraries, including washing your hands regularly using soap and water, using tissues and covering your mouth when you cough and sneeze, and maintaining social distancing. We also ask that you do not visit our libraries if you are unwell.
Can I get FOGO kitchen caddy liners at the reopened libraries?
Unfortunately, FOGO caddy liners will not be available at libraries due to the need to safely manage demand within the required restrictions. FOGO caddy liners are available for collection from the City of Melville Civic Centre outside courtyard area, proof of residence is required.
Find out more about the FOGO caddy liner distribution point.
I can’t get my books back to you. Will I be charged late fees?
No, we do not charge overdue fees. If an item on loan to you becomes long overdue, you will be charged for its replacement cost.
If you are concerned about getting your items back to the library, please phone us on 08 9364 0138 or email email@example.com.
I would like some help accessing eResources, how can I get in touch?
You can phone any of our libraries during opening hours or send an email to firstname.lastname@example.org.
I’m not a member but I’d like to access your eResources, can I still join?
Yes – if you are a resident of Western Australia you can join our libraries online. To join, complete our online form and have your membership details emailed to you. Once received, you can begin using all of the FREE eResources from home!