COVID-19 Information

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Libraries Respond to COVID-19

Last updated Tuesday, 20 May 2020.

AH Bracks Library + Creative Space, Civic Square Library, Bull Creek Library and Willagee Library reopened on Monday, 18 May following the easing of restrictions by the State Government. We are very excited to welcome our community back to our facilities. 

For full information, including information on our maximum capacity rules, read our reopening announcement.

Frequently Asked Questions (FAQs) Libraries and COVID-19

When will libraries reopen?

From Monday, 18 May, our AH Bracks Library + Creative Space, Civic Square Library, Bull Creek Library and Willagee Library will reopen.

Visitors will be able to borrow and return books, and will be able to use the public computers for short amounts of time.

Due to State Government directives, we will be limiting the number of people in our libraries to 20 at any given time. Visitors will be asked to limit their visit to a maximum of 30 minutes to ensure access to our facilities is shared equally amongst our diverse library community. These restrictions also mean that all in-person events and programs will still remain on hold.

Why is Canning Bridge Library remaining closed?

Canning Bridge library will not be reopening yet as it is currently being utilised for our home delivery service, which is helping support vulnerable people in our community, who physically can't visit a library location, to access library resources. 

What other library resources are available if I don't want to visit a library?

You can also access our collection of eBooks, eMagazines, streaming videos and more if you are unable to visit one of our reopened libraries.

We are supporting early literacy by recording and sharing our Storytime and Baby Rhyme Time sessions online.

Is it safe to visit a reopened library?

The health and safety of our visitors and staff is our utmost priority and we have robust hygiene and cleaning practices in place for reopening, including:

  • Staff will clean public computers and library kiosks after each use
  • Only a select number of public computers will be available for use at each location to ensure social distancing
  • Hand sanitiser will be available throughout the facility. 
  • All returns will be quarantined for 24 hours before being returned to the shelf.
  • Professional cleaners will clean toilets, floors and public areas on a regular basis. 
  • All visitors will be required to maintain social distancing while in our facilities

All library staff will also undergo COVID-19 safety training prior to returning to work.

We ask that you follow good hygiene practices while in our libraries, including washing your hands regularly using soap and water, using tissues and covering your mouth when you cough and sneeze, and maintaining social distancing. We also ask that you do not visit our libraries if you are unwell.

Can I get FOGO kitchen caddy liners at the reopened libraries?

Unfortunately, FOGO caddy liners will not be available at libraries due to the need to safely manage demand within the required restrictions. FOGO caddy liners will be available for collection from the City of Melville Civic Centre outside courtyard area from Tuesday, 2 June 2020 onwards. Proof of residence will be required. More details will be available soon.

Can I still request and borrow books and other items?

Yes, our libraries commenced a Holds Collect service, operating out of AH Bracks Library, from Monday, 11 May 2020. From Monday, 18 May, this service will be expanded to all our reopened libraries.

Using this service, you are able to place holds on all items from the library catalogue.

To get started, visit our library catalogue.

Can I pick up my holds?

Yes. From Monday 11 May, holds were available to be collected from AH Bracks Library + Creative Space through our Holds Collect service. From Monday, 18 May, they are now also available to be collected from all our reopened libraries. We will inform you by email or SMS (based on your preferred contact method) when the item/s are ready to collect.

If you prefer, you can collect your holds at the front entrance to the library.

How can I return my books?

Items currently on loan to members are not due until 30 June however we would appreciate their return when you have finished with them so that they can be enjoyed by other library users.

If you would like to return your items, please visit one of our reopened libraries during opening hours, or use the after hours chutes available at AH Bracks Library + Creative Space, Civic Square Library and Canning Bridge Library. Items can be returned  to the after hours chutes 24 hours per day, 7 days per week. 

I can’t get my books back to you. Will I be charged late fees?

No, we do not charge overdue fees.

I would like some help accessing eResources, how can I get in touch?

You can phone any of our libraries during opening hours or send an email to library@melville.wa.gov.au.

I’m not a member but I’d like to access your eResources, can I still join?

Yes – if you are a resident of Western Australia you can join our libraries online. To join, complete our online form and have your membership details emailed to you. Once received, you can begin using all of the FREE eResources from home!

Why didn’t you give us more notice that the library would be closing?

We apologise for the sudden decision to close. Ideally, we would have liked to provide you with sufficient notification of our closure. 

Unfortunately this was not possible due to the rapidly changing nature of the current situation.

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