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Libraries Respond to COVID-19

Last updated: 29 April 2022.

Frequently Asked Questions: Libraries and COVID-19

COVID-19 RESTRICTIONS

In line with the State Government's latest health advice, as from Friday 29 April 2022, masks are no longer mandatory when at a City of Melville library.

Our libraries can help you with setting up the ServiceWA app and your COVID-19 Digital Certificate on your device. Visit our Technology Training page for more information

As the situation can change very rapidly, we are working as quickly as possible to keep our City COVID page updated.

Are the libraries open?

Yes! Check our Library Contacts and Opening Hours page for the latest information and details of any holiday closures.

Are public computers still available?

Yes, public computers are available to use at any of our reopened libraries (except Canning Bridge). To help ensure access to public computers is shared equally amongst the community, initial session length is 60 minutes. If no-one is waiting, you may extend your session in blocks of 30 minutes up to a daily limit of three hours.

Laptops are now available for loan whilst in the library as an alternative option to using the public computers.  You can now find a comfortable location on your own in the library and access the web.

Are events and other programs running at the libraries?

Yes, our Storytime and Baby Rhyme Time sessions are running plus a selection of events for adults and some regular programs.

Do you have online Baby Rhyme Time my family can enjoy?

You can join your favourite City of Melville Library presenters and view some of our past Baby Rhyme Time online sessions from the comfort of your own home.

Don't forget to try out Story Box Library. This contains videos of 300 Australian children's books being read by Australia’s finest storytellers.

Is it safe to visit a reopened library?

The health and safety of our visitors and staff is our utmost priority and we have robust hygiene and cleaning practices in place for reopening, including:

  • Only a select number of public computers will be available for use at each location to ensure social distancing
  • Hand sanitiser will be available throughout the facility. 
  • Professional cleaners will clean toilets, floors and public areas on a regular basis. 
  • All visitors will be required to maintain social distancing while in our facilities

All library staff have completed COVID-19 training prior to returning to work.

We ask that you follow good hygiene practices while in our libraries, including washing your hands regularly using soap and water, using tissues and covering your mouth when you cough and sneeze, and maintaining social distancing. We also ask that you do not visit our libraries if you are unwell.

Are libraries offering different services in response to COVID-19?

Click and Collect Service
Members who wish to limit their time in the library can take advantage of the Click and Collect Service.  You can request items via the library catalogue and you will be notified when they are ready to collect at the library.

Expanded Home Delivery Service
We are expanding the Home Delivery Service to include residents who are over 65 years old, have health conditions, a disability or otherwise at greater risk (as described on the Australian Government's Department of Health website). If you meet this criteria and would like library items delivered to your home please email your contact details to: library@melville.wa.gov.au

Can I get FOGO kitchen caddy liners at the reopened libraries?

FOGO caddy liners are available again at all libraries (except for Canning Bridge Express Library).

You will need to bring a token to redeem a pack. Read more details about the token system.

I can’t get my books back to you. Will I be charged late fees?

No, we do not charge overdue fees. If an item on loan to you becomes long overdue, you will be charged for its replacement cost.

If you are concerned about getting your items back to the library, please phone us on 08 9364 0138 or email library@melville.wa.gov.au

Can I access the library’s digital resources from home?

Yes, all members can login to our eLibrary resources using their existing library card number and PIN. We have a large collection of eBooks, eAudiobooks, eMagazines and eNewspapers, streaming videos and other eResources.

I would like some help accessing eResources, how can I get in touch?

You can phone any of our libraries during opening hours or send an email to library@melville.wa.gov.au

I’m not a member but I’d like to access your eResources, can I still join?

Yes – if you are a resident of Western Australia you can join our libraries using the online form. To join, complete our form and have your membership details emailed to you. Once received, you can begin using all of the FREE eResources from home!

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