Last updated: Friday 19 March 2021.
Frequently Asked Questions: Libraries and COVID-19
Are the libraries open?
Yes! Check our Library Contacts and Opening Hours page for the latest information.
Due to State Government directives, we will be limiting the number of people in our libraries at any given time:
- AH Bracks Library + Creative Space: 150 people
- Canning Bridge Express Library: 10 people
- Civic Square Library: 75 people
- Bull Creek Library: 60 people
- Willagee Library: 60 people
Library staff will be regularly monitoring the number of visitors in the library. There may be times when the library is at full capacity so visitors may be required to wait outside until a place becomes available.
Has Canning Bridge Library reopened?
Yes! We have made changes to the model and hours at Canning Bridge Library based on the community’s feedback about their usage of the facility.
The new hours changed to Monday to Friday, 9am to 4pm when the facility re-opened on Monday, 2 November 2020 as the Canning Bridge Express Library.
The express library is fully self service, where library members can click and collect their loans and there is also be a boutique collection of popular titles available for loan, wifi and an after-hours chute open 24/7 so the community can return their items at any time.
Find out more at www.melvillecity.com.au/expresslibrary
Do you have a contact register?
Yes. The WA Government announced contact registers are mandatory for businesses and venues from Saturday, 5 December 2020 to assist with COVID-19 contact tracing if needed.
For a quick and hygienic way to check-in with your name and contact details, download the SafeWA app. An alternative contact register will also be available for those who do not have the app.
Are public computers still available?
Yes, public computers are available to use at any of our reopened libraries (except Canning Bridge). Due to social distancing measures, we have fewer terminals available at this time. To help ensure access to public computers is shared equally amongst the community, we are currently limiting session times to 60 minutes (extensions possible if no-one waiting) with a total of 3 hours usage per person per day.
Have programs like Storytime and technology training started again?
Yes, our regular programs for children and adults resumed following the State Government's decision to return to pre-lockdown conditions as from Sunday 14 February 2021.
You can also join your favourite City of Melville Library presenters and view some of our Baby Rhyme Time online sessions from the comfort of your own home.
What other library resources are available if I don't want to visit a library?
You can also access our collection of eBooks, eMagazines, streaming videos and more if you are unable to visit one of our reopened libraries.
Is it safe to visit a reopened library?
The health and safety of our visitors and staff is our utmost priority and we have robust hygiene and cleaning practices in place for reopening, including:
- Only a select number of public computers will be available for use at each location to ensure social distancing
- Hand sanitiser will be available throughout the facility.
- Professional cleaners will clean toilets, floors and public areas on a regular basis.
- All visitors will be required to maintain social distancing while in our facilities
All library staff have completed COVID-19 training prior to returning to work.
We ask that you follow good hygiene practices while in our libraries, including washing your hands regularly using soap and water, using tissues and covering your mouth when you cough and sneeze, and maintaining social distancing. We also ask that you do not visit our libraries if you are unwell.
Can I get FOGO kitchen caddy liners at the reopened libraries?
FOGO caddy liners became available again at all libraries (except for Canning Bridge Express Library) as from Monday 7 September 2020.
You will need to bring a token to redeem a pack. Read more details about the token system.
I can’t get my books back to you. Will I be charged late fees?
No, we do not charge overdue fees. If an item on loan to you becomes long overdue, you will be charged for its replacement cost.
If you are concerned about getting your items back to the library, please phone us on 08 9364 0138 or email email@example.com.
I would like some help accessing eResources, how can I get in touch?
You can phone any of our libraries during opening hours or send an email to firstname.lastname@example.org.
I’m not a member but I’d like to access your eResources, can I still join?
Yes – if you are a resident of Western Australia you can join our libraries online. To join, complete our online form and have your membership details emailed to you. Once received, you can begin using all of the FREE eResources from home!