Last updated Friday, 7 August 2020.
Frequently Asked Questions: Libraries and COVID-19
Are the libraries open?
Yes! AH Bracks Library + Creative Space, Civic Square Library, and Bull Creek Library are open. Canning Bridge Library has not yet reopened. Check our Library Contacts and Opening Hours page for the latest information.
Due to State Government directives, we will be limiting the number of people in our libraries at any given time:
- AH Bracks Library + Creative Space: 100 people
- Civic Square Library: 75 people
- Bull Creek Library: 50 people
- Willagee Library: 50 people
Visitors will be able to borrow and return library materials, attend scheduled events and will be able to use the public computers.
Will Canning Bridge Library be reopening?
Yes! We have made changes to the model and hours at Canning Bridge Library based on the community’s feedback about their usage of the facility.
The new hours will be Monday to Friday, 9am to 4pm when the facility re-opens on Monday, 2 November as the Canning Bridge Express Library.
The express library will be fully self service, where library members can click and collect their loans and there will also be a boutique collection of popular titles available for loan, wifi and an after-hours chute open 24/7 so the community can return their items at any time.
A staff member will be at the library throughout November, to help the community adjust to the changes.
Find out more at www.melvillecity.com.au/expresslibrary.
Are public computers still available?
Yes, public computers are available to use at any of our reopened libraries. Due to social distancing measures, we have fewer terminals available at this time. To help ensure access to public computers is shared equally amongst the community, we are currently limiting session times to 60 minutes with a total of 3 hours per day.
When will programs like Storytime and technology training start again?
Some of our regular programs for children and adults resumed from Monday 20th July.
We are hosting a number of online activities and programs that you can participate in from the comfort of your own home. You can also join your favourite City of Melville Library presenters for our weekly Storytime and Baby Rhyme Time online sessions.
What other library resources are available if I don't want to visit a library?
You can also access our collection of eBooks, eMagazines, streaming videos and more if you are unable to visit one of our reopened libraries.
Is it safe to visit a reopened library?
The health and safety of our visitors and staff is our utmost priority and we have robust hygiene and cleaning practices in place for reopening, including:
- Staff will clean public computers and library kiosks after each use
- Only a select number of public computers will be available for use at each location to ensure social distancing
- Hand sanitiser will be available throughout the facility.
- Professional cleaners will clean toilets, floors and public areas on a regular basis.
- All visitors will be required to maintain social distancing while in our facilities
All library staff have completed COVID-19 training prior to returning to work.
We ask that you follow good hygiene practices while in our libraries, including washing your hands regularly using soap and water, using tissues and covering your mouth when you cough and sneeze, and maintaining social distancing. We also ask that you do not visit our libraries if you are unwell.
Can I get FOGO kitchen caddy liners at the reopened libraries?
FOGO caddy liners became available again at libraries as from Monday 7 September 2020.
You will need to bring a token to redeem a pack. Read more details about the token system.
I can’t get my books back to you. Will I be charged late fees?
No, we do not charge overdue fees. If an item on loan to you becomes long overdue, you will be charged for its replacement cost.
If you are concerned about getting your items back to the library, please phone us on 08 9364 0138 or email firstname.lastname@example.org.
I would like some help accessing eResources, how can I get in touch?
You can phone any of our libraries during opening hours or send an email to email@example.com.
I’m not a member but I’d like to access your eResources, can I still join?
Yes – if you are a resident of Western Australia you can join our libraries online. To join, complete our online form and have your membership details emailed to you. Once received, you can begin using all of the FREE eResources from home!