Community Safety Service (CSS) FAQs and Statistics

Measuring the Effectiveness of CSS

We often get queries from the community about what the Community Safe Service (CSS) does and how we measure the effectiveness of the service.  Please refer to our CSS Goals and Objectives document to see how the CSS contributes to our broader goals, and how we measure the success of our efforts.

In 2017, the CSS was independently reviewed by a Murdoch University criminology graduate. The review found CSS to be innovative in that it took a proactive, multi-dimensional approach to community safety and crime prevention. The review also identified some areas of improvement which resulted in us making some changes to improve the service. Download the full report.

CSS Statistics for the Last Three Months

We want the community to be able to access relevant statistics on CSS attendances so they can stay informed. See below for stats on what the CSS has been up to in your community over the last three months.

Historical statistics dating back to 2015 are available for download.

As we’ve said before, the CSS are not a substitute for police, but do a lot of work to keep you, your property and your family safe. If you’re keen to understand more about these statistics, or anything the CSS does, you can call the CSS 24/7 on 1300 653 643. One of our team leaders will be happy to take your call, or why not stop one of our CSS officers next time you see them and have a chat.

Remember, you can also access reported crime statistics for your suburb on the WA Police Force crime statistics portal.


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 November 2019December 2019January 2020
Number of areas marked as hot spot patrols758878
Number of hot spot patrols conducted2,4516,2401,430
Number of area marked as extra patrols383021
Number of extra patrols conducted1,1402,689700
Number of properties requesting holiday watch patrols3867121
Number of holiday patrols conducted3,25615,8728,482

Assisting police

 November 2019December 2019January 2020
Number of intelligence reports provided to police6014047
Number of calls from police for assistance100
Number of times CSS assisted with missing persons111

Suspicious activity

 November 2019December 2019January 2020
Incidents of suspicious person/noise/car636882
Calls regarding anti social behaviour323536
Calls requesting escort from commercial premises000


 November 2019December 2019January 2020
Number of maintenance and graffiti reports submitted6751,974659


 November 2019December 2019January 2020
Number of times CSS responded to noise pollution issues524329
 Number of times CSS responded to discarded sharps issues166

Property concerns

 November 2019December 2019January 2020
Calls regarding unsecured property8516
Number of times CSS responded to residential alarms41324
Number of times CSS responded to business alarms1274
Call regarding homes being broken into868
Calls regarding trespassers000


 November 2019December 2019January 2020
Calls regarding vehicles being broken into233
Calls regarding reckless driving113
Calls regarding abandoned vehicles421

Assisting rangers

 November 2019December 2019January 2020
Number of Ranger related incidents CSS assisted with553543
Number of call in reference to fire020
Calls regarding littering151217


 November 2019December 2019January 2020
Number of calling cards delivered113423269
Information calls91111116
Assistance calls that did not fall in any other job catergories109112102

Frequently Asked Questions (FAQs)

How is the CSS funded?

The CSS is funded through a levy, the Property Surveillance Charge, which is charged to all properties. The charge per property for the 2019-2020 financial year is $57.

What qualifications do CSS officers have?

All CSS officers are qualified security officers, with a minimum qualification of Certificate II in Security Operations. Many CSS officers hold higher qualifications. All CSS Officers posses a security licence, Senior First Aid certificate and are also trained in Designing Out Crime principles.

Do CSS officers have a police clearance?

All CSS officers must have a valid police clearance on employment. We also review the validity of these police clearances every 12 months.

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