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Community Safety Service (CSS) FAQs and Statistics

Measuring the Effectiveness of CSS

We often get queries from the community about what the Community Safe Service (CSS) does and how we measure the effectiveness of the service.  Please refer to our CSS Goals and Objectives document to see how the CSS contributes to our broader goals, and how we measure the success of our efforts.

In 2017, the CSS was independently reviewed by a Murdoch University criminology graduate. The review found CSS to be innovative in that it took a proactive, multi-dimensional approach to community safety and crime prevention. The review also identified some areas of improvement which resulted in us making some changes to improve the service. Download the full report.

CSS Statistics for the Last Three Months

We want the community to be able to access relevant statistics on CSS attendances so they can stay informed. See below for stats on what the CSS has been up to in your community over the last three months.

Historical statistics dating back to 2015 are available for download.

As we’ve said before, the CSS are not a substitute for police, but do a lot of work to keep you, your property and your family safe. If you’re keen to understand more about these statistics, or anything the CSS does, you can call the CSS 24/7 on 1300 653 643. One of our team leaders will be happy to take your call, or why not stop one of our CSS officers next time you see them and have a chat.

Remember, you can also access reported crime statistics for your suburb on the WA Police Force crime statistics portal.


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 December 2019January 2020February 2020
Number of areas marked as hot spot patrols887873
Number of hot spot patrols conducted6,2401,4301,974
Number of area marked as extra patrols302118
Number of extra patrols conducted2,689700649
Number of properties requesting holiday watch patrols6712148
Number of holiday patrols conducted15,8728,4822,635

Assisting police

 December 2019January 2020February 2020
Number of intelligence reports provided to police1404734
Number of calls from police for assistance001
Number of times CSS assisted with missing persons111

Suspicious activity

 December 2019January 2020February 2020
Incidents of suspicious person/noise/car688281
Calls regarding anti social behaviour353635
Calls requesting escort from commercial premises001


 December 2019January 2020February 2020
Number of maintenance and graffiti reports submitted1,974659589


 December 2019January 2020February 2020
Number of times CSS responded to noise pollution issues432945
 Number of times CSS responded to discarded sharps issues660

Property concerns

 December 2019January 2020February 2020
Calls regarding unsecured property51612
Number of times CSS responded to residential alarms13249
Number of times CSS responded to business alarms741
Call regarding homes being broken into682
Calls regarding trespassers001


 December 2019January 2020February 2020
Calls regarding vehicles being broken into332
Calls regarding reckless driving133
Calls regarding abandoned vehicles211

Assisting rangers

 December 2019January 2020February 2020
Number of Ranger related incidents CSS assisted with354336
Number of call in reference to fire202
Calls regarding littering121716


 December 2019January 2020February 2020
Number of calling cards delivered423269162
Information calls111116128
Assistance calls that did not fall in any other job catergories112102108

Frequently Asked Questions (FAQs)

How is the CSS funded?

The CSS is funded through a levy, the Property Surveillance Charge, which is charged to all properties. The charge per property for the 2019-2020 financial year is $57.

What qualifications do CSS officers have?

All CSS officers are qualified security officers, with a minimum qualification of Certificate II in Security Operations. Many CSS officers hold higher qualifications. All CSS Officers posses a security licence, Senior First Aid certificate and are also trained in Designing Out Crime principles.

Do CSS officers have a police clearance?

All CSS officers must have a valid police clearance on employment. We also review the validity of these police clearances every 12 months.

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