Community Safety Service (CSS) FAQs and Statistics

Measuring the Effectiveness of CSS

We often get queries from the community about what the Community Safe Service (CSS) does and how we measure the effectiveness of the service.  Please refer to our CSS Goals and Objectives document to see how the CSS contributes to our broader goals, and how we measure the success of our efforts.

In 2017, the CSS was independently reviewed by a Murdoch University criminology graduate. The review found CSS to be innovative in that it took a proactive, multi-dimensional approach to community safety and crime prevention. The review also identified some areas of improvement which resulted in us making some changes to improve the service. Download the full report.

CSS Statistics for the Last Three Months

We want the community to be able to access relevant statistics on CSS attendances so they can stay informed. See below for stats on what the CSS has been up to in your community over the last three months.

Historical statistics dating back to 2015 are available for download.

As we’ve said before, the CSS are not a substitute for police, but do a lot of work to keep you, your property and your family safe. If you’re keen to understand more about these statistics, or anything the CSS does, you can call the CSS 24/7 on 1300 653 643. One of our team leaders will be happy to take your call, or why not stop one of our CSS officers next time you see them and have a chat.

Remember, you can also access reported crime statistics for your suburb on the WA Police Force crime statistics portal.


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 March 2020April 2020May 2020
Number of areas marked as hot spot patrols9510389
Number of hot spot patrols conducted2,4923,0254,081
Number of areas marked as extra patrols233219
Number of extra patrols conducted1,0851,6651,482
Number of properties requesting holiday watch patrols1629
Number of holiday patrols conducted2,110621526

Assisting police

 March 2020April 2020May 2020
Number of intelligence reports provided to police655334
Number of calls from police for assistance311
Number of times CSS assisted with missing persons211

Suspicious activity

 March 2020April 2020May 2020
Incidents of suspicious person/noise/car887362
Calls regarding anti social behaviour402843
Calls requesting escort from commercial premises100


 March 2020April 2020May 2020
Number of maintenance and graffiti reports submitted562644694


 March 2020April 2020May 2020
Number of times CSS responded to noise pollution issues543957
 Number of times CSS responded to discarded sharps issues967

Property concerns

 March 2020April 2020May 2020
Calls regarding unsecured property7711
Number of times CSS responded to residential alarms222
Number of times CSS responded to business alarms8710
Call regarding homes being broken into421
Calls regarding trespassers002


 March 2020April 2020May 2020
Calls regarding vehicles being broken into630
Calls regarding reckless driving000
Calls regarding abandoned vehicles201

Assisting rangers

 March 2020April 2020May 2020
Number of Ranger related incidents CSS assisted with332622
Number of call in reference to fire015
Calls regarding littering354048


 March 2020April 2020May 2020
Number of calling cards delivered1034666
Information calls1289193
Assistance calls that did not fall in any other job catergories89110121
Number of times CSS assisted with calls regarding COVID-19 43128

Frequently Asked Questions (FAQs)

How is the CSS funded?

The CSS is funded through a levy, the Property Surveillance Charge, which is charged to all properties. The charge per property for the 2019-2020 financial year is $57.

What qualifications do CSS officers have?

All CSS officers are qualified security officers, with a minimum qualification of Certificate II in Security Operations. Many CSS officers hold higher qualifications. All CSS Officers possess a security licence, Senior First Aid certificate and are also trained in Designing Out Crime principles.

Do CSS officers have a police clearance?

All CSS officers must have a valid police clearance on employment. We also review the validity of these police clearances every 12 months.

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