Community Safety Service (CSS)

1300 653 643 CSS 24/7 hotline   000 emergencies

131 444 non-urgent police attendance   1800 333 000 Crime Stoppers

The Community Safety Service (CSS) is a highly visible, 24-hour mobile patrol service, acting as extra eyes and ears for the community and police

Call us any time on 1300 653 643 if you want the CSS to attend to observe and report suspicious behaviour to the police. Please report criminal matters straight to the police on 131 444 or 000 if it’s an emergency.

What the CSS Does

  • Provides high visibility patrols to observe, monitor and report suspicious behaviour to police.
  • Provides a holiday watch patrol service for residents’ properties while they are away, at no extra cost.
  • Patrols hot spot areas to deter criminal activity.
  • Provides police with information that may be used to convict offenders or assist in investigations.
  • Provides advice and information on safety and crime prevention.
  • Detects and reports graffiti, vandalism and abandoned vehicles.
  • Assists the State Emergency Service during storms
CSS car on the road

Holiday Watch Patrols

For security and peace of mind, you can register your property for a Community Safety Service Holiday Watch Patrol at no extra cost. Our community safety service officers will patrol your property regularly during the day and night while you’re away.

Register for Holiday Watch Patrol

When to call the CSS

CSS is not a substitute for the police; they are essentially extra eyes for police and work very closely with the Murdoch and Palmyra Police Stations. Check out the City’s engaging video  and watch Erin be the extra eyes and ears for your community 24/7!

Some examples when you could call CSS include:

  • If you have been a victim of crime and you would like to request extra patrols
  • To request a holiday watch patrol of your property while you are away
  • If you see something suspicious and you have already called police.  CSS can attend and observe and monitor the activity and pass relevant information to assist police
  • If you want advice about safety or crime prevention.  CSS are a 24/7 service with someone available to answer your safety or crime prevention questions.

 
CSS officer with young, female police officer

Working Closely With the Police

The Community Safety Service works closely with local police, exchanging information on a daily basis with Murdoch and Palmyra police stations. Information from the police is used to target patrols or resources to hot spot areas to help deter crime and gather information. We also share information back to them to help with their investigations.

Example of CSS calling card

Received a Calling Card?

If you’ve received a calling card, the Community Safety Service has attended or noticed a residential alarm or security-related concern on your property during a patrol. A calling card is also left by the CSS after the last patrol of your property if you have registered for Holiday Watch. For more information, call the CSS on 1300 653 643.

CSS officer investigating suspicious behaviour

SARA Model and CPTED Audits

Aside from being visibly present, the Community Safety Service does a lot of behind-the-scenes work in your community to help improve the safety and security of your local neighbourhood. This includes using the Scanning, Analysis, Response and Assessment (SARA) model to assess crime problems and find ways to address them in a resource-efficient way, and conducting Crime Prevention through Environmental Design (CPTED) audits to assess crime hotspots and suggest ways to change the physical environment to prevent the opportunity for crime.

How does CSS improve safety at my business?

Security Audits

The CSS offers local businesses an external security audit at no extra cost.  One of the CSS officers will audit the external areas of your business and apply Designing Out Crime Principles to provide recommendations intended to improve the safety and security of it.  For more information call the CSS on 1300 653 643 to request a security audit of your business. 

Extra Patrols

The CSS offers extra patrols to all businesses.  If you have been a victim of crime and would like piece of mind that someone is keeping an eye out for your business you can ask for extra mobile patrols of your business at no extra cost .  Please note these patrols will only be for areas of your business that are on public land.  For example, CSS will not enter and patrol private car parks and properties.  For more information call the CSS on 1300 653 643 to request extra patrols.  

Hot Spot Patrols

The CSS receives daily crime statistics from local police and uses this information to direct their patrols.  If there has been a burglary near your business then rest assured that CSS will be informed by local police and will commence patrols of the area.  During these patrols they don’t only act as a visual deterrent but they also look out for and report suspicious behaviour to police. 

When Should I Call CSS?

CSS is not a substitute for the police; they are essentially extra eyes for police and work very closely with the Murdoch and Palmyra Police Stations. Check out the City’s engaging video and watch Erin be the extra eyes and ears for your business 24/7!

Some examples when you could call CSS include:

  • If you have been a victim of crime and you would like to request extra patrols
  • To request a security audit of the external areas of your business
  • If you see something suspicious and you have already called police.  CSS can attend and observe and monitor the activity and pass relevant information to assist police
  • If you want advice about safety or crime prevention.  CSS are a 24/7 service with someone available to answer your safety or crime prevention questions.

If you’re unsure what to do in a situation, call CSS on 1300 653 643 and they can advise what you should do.

 

Your Guide to a Safer and More Secure Business

Access the City’s free online resource  helping business owners keep their business safe and secure. This guide includes important community safety information, crime prevention tips and helpful resources on topics such as;

  •  Your physical premises
  •  You and your staff’s safety
  •  Your customers/patrons
  •  People surrounding your business
  • How the Community Safety Service (CSS) improves safety at  your business
  •  How to improve the area your business is in

Plus find important contact number, useful links and online publications throughout the guide.

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