Community Safety Service (CSS)

1300 653 643 CSS 24/7 hotline   000 emergencies

131 444 non-urgent police attendance   1800 333 000 Crime Stoppers

The Community Safety Service (CSS) is a highly visible, 24-hour mobile patrol service, acting as extra eyes and ears for the community and police

Call us any time on 1300 653 643 if you want the CSS to attend to observe and report suspicious behaviour to the police. Please report criminal matters straight to the police on 131 444 or 000 if it’s an emergency.

What the CSS Does

  • Provides high visibility patrols to observe, monitor and report suspicious behaviour to police.
  • Provides a holiday watch patrol service for residents’ properties while they are away, at no extra cost.
  • Patrols hot spot areas to deter criminal activity.
  • Provides police with information that may be used to convict offenders or assist in investigations.
  • Provides advice and information on safety and crime prevention.
  • Detects and reports graffiti, vandalism and abandoned vehicles.
  • Assists the State Emergency Service during storms
CSS officer with young, female police officer

Working Closely With the Police

The Community Safety Service works closely with local police, exchanging information on a daily basis with Murdoch and Palmyra police stations. Information from the police is used to target patrols or resources to hot spot areas to help deter crime and gather information. We also share information back to them to help with their investigations.

CSS car on the road

Holiday Watch Patrols

For security and peace of mind, you can register your property for a Community Safety Service Holiday Watch Patrol at no extra cost. Our community safety service officers will patrol your property regularly during the day and night while you’re away.

Register for Holiday Watch Patrol

CSS officer investigating suspicious behaviour

SARA Model and CPTED Audits

Aside from being visibly present, the Community Safety Service does a lot of behind-the-scenes work in your community to help improve the safety and security of your local neighbourhood. This includes using the Scanning, Analysis, Response and Assessment (SARA) model to assess crime problems and find ways to address them in a resource-efficient way, and conducting Crime Prevention through Environmental Design (CPTED) audits to assess crime hotspots and suggest ways to change the physical environment to prevent the opportunity for crime.

Example of CSS calling card

Received a Calling Card?

If you’ve received a calling card, the Community Safety Service has attended or noticed a residential alarm or security-related concern on your property during a patrol. A calling card is also left by the CSS after the last patrol of your property if you have registered for Holiday Watch. For more information, call the CSS on 1300 653 643.

CSS Statistics for 2018

  • 243 areas have been marked as Extra Patrols and CSS conducted 38296 patrols at those areas
  • 973 areas have been marked as Hot Spot Patrols with CSS conducting 30131 patrols of those areas
  • 922 properties have requested holiday patrols with CSS conducting 74688 external checks on those properties, CSS dealt with 55 Holiday patrol incidents
  •   CSS Reported 8648 maintenance and graffiti reports
Assisting Police
  • CSS provided Police with 728 intelligence reports and responded to 55 calls from police for assistance
  • CSS assisted with 27 incidences of missing person
  • CSS responded to 95 calls in reference to vandalism
  • CSS responded to 413 Noise pollution issues
  • CSS responded to 50 incidents in reference to syringe issues
Building Checks
  • CSS responded to 73 calls in reference to unsecured property
  • CSS responded to 128 residential house and 81 business alarms
  • CSS attended 262 times to lock up and unlocks
  • CSS received 67 calls in reference to B&E building and 72 calls in ref to B&E vehicle
  • CSS responded to 19 calls in reference to trespassers
  • CSS received 18 calls about reckless driving
  • CSS received 29 calls in reference to abandoned vehicles
Assisting Rangers
  • CSS assisted rangers with 409 ranger related incidents
  • CSS received 16 calls in reference to fire and 1 call in reference to fireworks
  • CSS received 131 calls in reference to littering
Suspicious Activity
  • CSS responded to 846 incidents of suspicious person/Nosie/car
  • CSS responded to 1 calls requesting escort from commercial premises
  • CSS responded to 394 incidents of antisocial behaviour
  • CSS received 1128 information only calls
  • CSS was contacted 1201 times for assistance - calls that did not fall specifically with in any of our job categories

 CSS Goals & Objectives

We often get queries from the community about what the Community Safety Service (CSS) does and how we measure the effectiveness of the service. Please refer to the CSS Goals & Objectives table to see how the CSS contributes to our broader goals and how we measure the success of our efforts.

Latest News: CSS Receives Top Marks in Mobile Community Patrol

The Community Safety Service (CSS) has received top marks in an independent, desktop review of the service by a Murdoch University Criminology graduate. The City engaged the graduate to do the review in an effort to identify areas of improvement as part of implementation of the International Safe Communities Framework.

The review found the CSS innovative in regards to the extent of their relationships with external agencies, the range of services provided, and the methods for collecting data related to crime and community safety. It also found that the CSS takes a ‘proactive, multi-dimensional approach to community safety and crime prevention’ and that it is one of the best mobile community patrol services operated by a local government in Western Australia.

The report did identify some areas for improvement and the CSS has made these changes to further improve the service:

  • Exchanging information on a daily basis with local police stations instead of weekly, allowing targeted patrols or resources to hot spot areas to help deter crime and gather information.
  • Introducing ‘Calling Cards’ to let residents know when the CSS has been by their property, either during a planned Holiday Watch patrol or because of security related concerns on their property.
  • Training its officers on new crime-prevention tactics that enable them to assess crime problems, find ways to address them in a resource-efficient way and suggest ways to change the physical environment to prevent the opportunity for crime.

Download the full report

How does CSS improve safety at my business?

Security Audits

The CSS offers local businesses an external security audit at no extra cost.  One of the CSS officers will audit the external areas of your business and apply Designing Out Crime Principles to provide recommendations intended to improve the safety and security of it.  For more information call the CSS on 1300 653 643 to request a security audit of your business. 

Extra Patrols

The CSS offers extra patrols to all businesses.  If you have been a victim of crime and would like piece of mind that someone is keeping an eye out for your business you can ask for extra mobile patrols of your business at no extra cost .  Please note these patrols will only be for areas of your business that are on public land.  For example, CSS will not enter and patrol private car parks and properties.  For more information call the CSS on 1300 653 643 to request extra patrols.  

Hot Spot Patrols

The CSS receives daily crime statistics from local police and uses this information to direct their patrols.  If there has been a burglary near your business then rest assured that CSS will be informed by local police and will commence patrols of the area.  During these patrols they don’t only act as a visual deterrent but they also look out for and report suspicious behaviour to police. 

When Should I Call CSS?

CSS is not a substitute for the police; they are essentially extra eyes for police and work very closely with the Murdoch and Palmyra Police Stations. Check out the City’s engaging video and watch Erin be the extra eyes and ears for your business 24/7!

Some examples when you could call CSS include:

  • If you have been a victim of crime and you would like to request extra patrols
  • To request a security audit of the external areas of your business
  • If you see something suspicious and you have already called police.  CSS can attend and observe and monitor the activity and pass relevant information to assist police
  • If you want advice about safety or crime prevention.  CSS are a 24/7 service with someone available to answer your safety or crime prevention questions.

If you’re unsure what to do in a situation, call CSS on 1300 653 643 and they can advise what you should do.


Your Guide to a Safer and More Secure Business

Access the City’s free online resource  helping business owners keep their business safe and secure. This guide includes important community safety information, crime prevention tips and helpful resources on topics such as;

  •  Your physical premises
  •  You and your staff’s safety
  •  Your customers/patrons
  •  People surrounding your business
  • How the Community Safety Service (CSS) improves safety at  your business
  •  How to improve the area your business is in

Plus find important contact number, useful links and online publications throughout the guide.

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