This page gives an overview of what the Community Safety Service (CSS) does, the services we offer and how you can request a service. Scroll down to see our latest reporting on goals, objectives and measures of success.
Important Contact Numbers
In an emergency always call 000.
For non-life threatening situations when police assistance is required, call the WA Police Force on 131 444. More information on when to call 000 and when to call 131 444, is available on the WA Police Force website.
To anonymously report suspicious behaviour and crime, contact Crime Stoppers WA on 1800 333 000 or at www.crimestopperswa.com.au
For CSS attendance to observe, monitor and report suspicious activity to the police, call 1300 653 643.
How We Help
We offer a number of services to ratepayers to help keep our community safe and secure.
Holiday Watch Patrols
Going on holiday? Register your property with CSS and we will regularly patrol your property during the day and night while you’re away, for no extra cost.
Request Holiday Watch Patrol
Extra Patrols on Request
If you have been the victim of a crime or would like peace of mind that someone is keeping an eye on your street or business, call us on 1300 653 643 to request extra patrols.
Advice and Information
Our CSS Team Leader is available 24/7 on 1300 653 643 to answer your community safety or crime prevention questions.
Monitoring and Recording Incidents
If you see something suspicious and have already called police, CSS can attend to observe and monitor the activity and pass on relevant information to assist police. Our CSS officers wear body cameras and our vehicles are equipped with CCTV.
Calling Cards and Reporting
Our CSS officers will leave calling cards if they have attended or noticed a residential alarm or security-related concern on your property. A calling card is also left after the last patrol of your property if you have registered for a Holiday Watch Patrol. If you receive a calling card and would like more information, contact the CSS on 1300 653 643 and quote the CSS Report Code.
CSS Services for Businesses
Visit our Business Hub to find out how CSS improves safety at local businesses.
When to Call the CSS
CSS is not a substitute for the police; they are essentially extra eyes for police and work very closely with the Murdoch and Palmyra Police Stations. Some examples when you could call CSS include:
- If you have been a victim of crime and you would like to request extra patrols.
- To request a holiday watch patrol of your property while you are away.
- If you see something suspicious and you have already called police. CSS can attend, observe and monitor the activity and pass on relevant information to assist police.
- If you want advice about safety or crime prevention. CSS are a 24/7 service with someone available to answer your safety or crime prevention questions.
Social Distancing and Mass Gathering Rules
If you’re concerned about individuals or businesses disobeying the current health guidelines for mass gathering limits, quarantine and social-distancing guidelines, call the WA Police Force on 131 444. Only the Police have the power to enforce and issue on-the-spot fines. For more information, visit the WA state government COVID-19 response website.
Paperless Patrol Service
Our CSS officers are completely paperless while out on patrol. Each officer is able to access all of the City’s systems via a tablet device. They are required to capture notes and information for police; generate maintenance reports; review and update Holiday Watch Patrol information; access information to contact customers; and much more on these devices during their shift. If you see our officers parked up in their vehicles using a tablet device – rest assured that they are not watching movies or on YouTube – they are in fact doing a very important part of their job.
Measuring the Effectiveness of CSS
Our CSS Goals and Objectives document explains how the CSS contributes to our broader goals, and how we measure the success of our efforts.
You can see the latest statistics showing CSS patrols and attendances below. Click on the statistic to see a graph showing trends for the last six months. You can adjust the date range to see historical statistics, dating back to 2016. To view the report as a full screen, click the arrow in the bottom right corner.
You can also access reported crime statistics for your suburb on the WA Police Force crime statistics portal.