Support For Residents and Ratepayers During COVID-19

We understand this is a challenging time for our community and we want to reassure you that help and support is available.

Find out more about what initiatives we have introduced to support our residents and ratepayers during COVID-19, as well as links to other relief and support available.

City of Melville Support During COVID-19

Melville Community Stimulus Package

We are providing relief for residents and ratepayers through our $15 million Community Stimulus Package.

Support includes:

  • A flat $200 rates concession for improved properties and $165 for unimproved properties for 2020-2021
  • A freeze of all fees and charges for 2020-2021
  • A reduction in the Property Surveillance and Security Service Charge and the Private Swimming Pool Inspection Fee for 2020-2021
  • A freeze of all interest charges from for outstanding payments owed to the City (from 1 March to 30 June 2020) 
  • Reduced penalty interest for on rates and underground power payments for 2020-2021
  • Removal of surcharges for payments by credit and debit charges for 2020-2021
  • First hour free parking in all City-managed areas

There is also specific support available for community and sporting groups and businesses as part of our Community Stimulus Package.

Financial Hardship Policy and Application for Assistance Form

Financial Counselling Service

We provide free and confidential financial counselling to City of Melville residents.

If you feel overwhelmed by debt, contact a financial counsellor as soon as possible. Getting help early increases your options. 

A financial counsellor’s aims to:

  • Help those at financial risk make informed decisions regarding their financial problems and gain economic control over their lives; 
  • Explain what you can do if you cannot pay bills, fines and debts;
  • Listen to your financial situation to prepare a budget snapshot to highlight where your money is going;
  • Refer you to other agencies that may be able to help you.

What’s available:

  • Referral for a food hamper from our partner agencies, the Melville Citizens Relief Fund and mobile Foodbank WA. These service require a Centrelink Card. 
  • Advocacy on utility debts, extensions and payment arrangements as well as advice on concessions.
  • Information on the Water Assist scheme, which aims to provide payment plans to customers in financial hardship.
  • Download the Financial Counselling & Wellbeing Information Sheet

You can also contact The National Debt Hotline on 1800 007 007 for assistance.

Financial counsellors do not offer legal or investment advice. If you’re facing legal action, get free legal advice straight away.

Dates and Times for Financial Counselling Service

Walk in emergency relief is available on Mondays from 9.00am to 12.30pm with no appointment necessary.

Please contact the Financial Counsellor on 9364 0661. Appointments can be made on the following days:

  • Mondays 1.00pm to 4.00pm
  • Tuesdays 9.00am to 4.00pm
  • Wednesdays 9.00am to 1.00pm

One2One Program

Our One2One Program sought to understand the challenges residents are facing during COVID-19 and how we, as a local government, can help during this time.

Between April and May we connected with our community through a telephone outreach service. The One2One program telephone outreach service offered assistance to people over the age of 60. The One2One team have called over 3000 residents and 4300 by email to check in and see how they are doing, are we pleased to say that most people are doing well.

Our telephone service closed at the end of May due to the easing of restrictions as well as positive feedback from the community. However, if you or someone you know requires assistance, you can register on the below links.

Self-Referral Form

Referring Someone Else Form

Technology Subsidy

COVID-19 has been impacting our communities in various ways. We recognise that during periods of social distancing, self-isolation or quarantine, people may be experiencing increased feelings of social isolation.

In order to assist residents in staying safely socially connected, eligible residents over the age of sixty may be able to access a one-off grant of up to $300 to purchase technological devices such as tablets, until the 30 June 2020.

If you would like more information about the Technology Subsidy, the Age-Friendly Melville Assistance Fund and eligibility please phone call Chorus on 08 9550 7888 (eligibility criteria will apply).

Other Government Support During COVID-19

State Government Relief Package

The State Government has introduced a number of measures to provide relief to Western Australians and small businesses. Find out more on the WA Government website.  

Federal Government Relief Package

The Federal Government is also providing financial assistance to Australians to support them through COVID-19. Find out more on the Australia Government Treasury website.

Links to Other Support Services and Agencies Helping During COVID-19

There are a number of support services in operation who are ready to help.

Financial Assistance

Centrelink/MyGov - 132 850

Contact Centrelink directly for informaton about payments available to you.

Centrelink, Multicultural and Multilingual Services - 13 12 02

Assistance for individuals with hearing or speech impairment and assistance for individuals who are multilingual.

The National Debt Helpline - 1800 007 007

Free, independent and confidential financial counselling.

Financial Counsellors' Association of WA

Locate nearby financial counsellors who can help you sort out your debts and work with your creditors.

Food and Emergency Relief


An online directory that can help you and your family find extra help.

Emergency Relief and Food  Access Service - 1800 979 777

Provides support in identifying and applying for emergency relief. Free-call 9.00am to 5.00pm Monday to Friday.

St Patrick’s Community Centre - 9430 4159

St Patrick’s Community Centre emergency relief and welfare services offer clients a range of supports including advocacy, psychoeducation, assistance with referrals for housing, drug and alcohol counselling, employment and more. 

They also provide of food parcels, vouchers, transport and medicine vouchers, assistance with paying bills, accommodation, and the provision of clothing, toiletries and food.

During COVID-19 they are appointment only and are currently running Doorstop Dinners, providing 200 meals each day for 90 days to people who are vulnerable by supporting local restaurants to continue to generate income and remain in business. 

Portcare - 9337 8541

Contact Portacare for up-to-date detail regarding food delivery and alternate services currently available.

Foodbank Mobile

Emergency food parcels for individuals and families in times of crisis, based out of the WIllagee Community Centre. This service requires a referral from our financial counsellor.

Red Cross Soup Patrol - 9225 1970

Mobile food service for those who are homeless, at risk of homelessness, socially disadvantaged or on very low incomes. No questions asked service that operates 7 nights a week, 365 nights a year.

  • Fremantle Oval approximately 6.00pm
  • 100 Hampton Road approximately 7.30pm

Chorus Kitchen - 9435 1379

The dine-in service at Palmyra Senior Citizen’s Centre, 38A Waddell Road, Palmyra, is closed due to COVID-19. Meals on Wheels/Delivery is continuing for City of Melville residents and includes cost effective meals, contact Chrous between 8.00am and 2.00pm Monday to Friday for further details.

Melville Citizens Relief - 9364 0661

Emergency food parcels for City of Melville residents only. This service requires a referral from our financial counsellor.

Human Appeal - 1300 760 155

Supply emergency relief packages to people required to self-isolate, who have little or no food, and no network of family and friends to support them (specifically Seniors, individuals on a Disability Support Pension, an International Student without a job or on a refugee status visa.

NDIS Priority Home Delivery Services 

All NDIS participants have priority access to home delivery services from supermarkets. Visit their website to request a unique home delivery access code by SMS or email.

Cahoots Connects, Essential Shopping Delivery Services - 1300 103 880

Free essential shopping delivery service for eligible members of the WA community. Eligible people include people living with a disability, people facing exceptional challenges, older Australians, 65+ or people with no other informal or formal supports to access essential supplies due to being isolated. 

Emergency Housing and Homelessness Support

Entry Point - 6496 0001 or 1800 124 684
Entry Point Perth is a free assessment and referral service assisting people who are homeless or at risk of homelessness in WA to access accommodation and support options.

St Patrick’s Housing - 9430 4159 or 9475 5297 or 6424 8617

Range of accommodation for families, adults and young people (singles 18 years +). Key services include: emergency relief, crisis and transitional accommodation, meals, day centre, welfare and essential health provision. Appointment only. COVID-19 screening questions via phone.

Fremantle Family Crisis Accommodation, Referral Service St Patrick’s Church - 9433 4236

Provides short-term (12 weeks) accommodation to families that are in housing crisis. 

Homeless Advisory Service - 1800 065 892 or 9223 1111 (after hours crisis care)

Government service that assist people to seek their own accommodation or link with crisis accommodation. 

Uniting Care West - 1300 663 298

Uniting Care West offers a range of services housing services with more information available on their website.

Zonta House Refuge - 9364 8028

Zonta House supports women who have experienced or are at risk of experiencing family and domestic violence. Zonta House provides refuge and transitional accommodation, holistic support services and education to women over the age of 18. 

St Bartholomew’s House Future Homes - 9458 9104

St Bartholomew’s House Future Homes offers secure accommodation support services, as well as intensive support for people experiencing, or at risk of homelessness. Future Homes, 7 Lime Street, East Perth, is a single, male only supported accommodation program for those 18+.  

Tate St Lodge - 9458 9104

Competitive rates for short and long-term stays. 

Winterfold House - 1300 463 736 or 0420 423 736

Affordable long-term accommodation option, minimum 3 months stay.

Department of Communities – Housing Authority - 9432 5300

55 Central - 9272 1333

Housing and support services to people who are facing homelessness including 24-hour crisis accommodation for single adult males between the ages of 18-65.

Life Without Barriers, Ngatti House - 9335 3152

Ngatti House is a residential program based in Fremantle, providing community based homeless youth services to young people between 17 – 22 who show signs and symptoms of mental illness while homeless or at risk of homelessness. 

The Salvation Army, The Beacon - 9492 7101

Provides accommodation, case management and a comprehensive range of services to adults over the age of 18 who are experiencing homelessness and receiving Centrelink payments. 

Due to COVID-19 locations are operating differently to normal. Please call before visiting to ensure this location is open and able to assist you.

Family and Domestic Violence Support

Men’s Referral Service - 1300 766 491

This service offers assistance, information and counselling to help men who use family violence.  

1800RESPECT - 1800 732 732

24-hour national sexual assault, family and domestic violence counselling line for any Australian who has experienced or is at risk of family and domestic violence, and/or sexual assault. 


An app to connect people experiencing violence or abuse to services in their local area. The app includes safety features to help protect privacy however, apps like these are only recommended for those who have safe and secure access to their own phone.

Relationships Australia - 1300 364 277

Support groups and counselling on relationships, and for abusive and abused partners. 

Women’s Domestic Violence Helpline - 9223 1188 or 1800 007 339

Statewide 24-hour phone service providing support and counselling for women experiencing family and domestic violence including phone counselling, information, advice and referral to local advocacy and support services, and liaison with police.

MensLine Australia - 1300 789 978 

24-hour telephone and online counselling service that can be accessed anywhere, any time. Supports men and boys who are dealing with family and relationship difficulties.

Sikh Helpline Australia - 0401 401 040

Australian-wide confidential support service for those in the Sikh community where anyone can get help, advice, counselling and information on various personal and professional issues.

Australian Childhood Foundation - 1800 176 453

Counselling for children and young people affected by abuse with useful COVID-19 resources for parents.

Blue Knot Foundation - 1300 657 380

Telephone counselling for adult survivors of childhood trauma, their friends, family and health care professionals who support them. Available 9.00am to 5.00pm AEST Monday to Sunday. 

National Disability Abuse and Neglect Hotline - 1800 880 052

An Australia-wide telephone hotline for reporting abuse and neglect of people with a disability. 

Safe Relationships Project - 1800 244 481

This service provides men and women who are experiencing domestic violence in same sex relationships with support, advocacy, referral and legal information. 

National Police Assistance Line -131 444

Some police stations have an LGBTQI liaison officer who can be contact by this number

Another Closet - 1800 656 463

Online resource with information and referral details LGBTQI domestic and family violence. Includes information for supporting a friend or family member. 

Yorgum Aboriginal Corporation - 1800 469 371

Culturally secure specialist counselling, case management and holistic support services, for male and female Aboriginal & Torres Strait Islander people of all ages, including Aboriginal children and those in the child protection system who have experienced sexual abuse or witnessed family violence, sexual abuse and other associated problems. Available 9.00am to 5.00pm Monday to Friday.

Multicultural Women’s Advocacy Service, Fremantle - 9336 8282 or 1800 998 399

For women with or without children who have experienced or are at risk of experiencing family and domestic violence. From Tuesday 31 March, all in person appointments have paused and wherever possible they have transitioned to phone and online services.

Stopping Family Violence

Stopping Family Violence is a not-for-profit based in Fremantle and has COVID-19 specific resources.

Mental Health Support

There are many mental health support services who are open and ready to help if you need support.

For a full list, visit the WA Government's Think Mental Health website or the Federal Government's Head to Health website.

If you need emergency support right now, contact:

Mental Health Emergency Response Line (MHERL)

  • Perth Metro - 1300 555 788
  • Peel - 1800 676 822

MHERL is a 24-hour emergency, rapid response mental health emergency service. This service is for people who are experiencing a mental health emergency.

Migrant, Refugee and International Student Support

Multicultural Communities Council of WA - 6196 2818

Multicultural Communities Council of WA is providing crisis support in the form of food, clothes, vouchers for medicines and groceries for people from CaLD background.

Multicultural Futures

Multicultural Futures provide health and wellbeing support, accommodation support and family and children programs and settlement support for refugees and migrants. All ceased face to face contact as of Tuesday, 31 March 2020. Please visit their website for up to date information.

Seniors and Older People Support

Red Cross Telecross - 1300 885 698

Red Cross are providing daily telephone calls to check on the wellbeing of people who live alone and are at risk of an accident or illness that may go unnoticed.

Government of Western Australia Department of Communities


Useful Links and Resources Regarding COVID-19

We have also put together a useful list of resources and information about COVID-19, as well as links to handy information for seniors, people with a disability, young people and families. 

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