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Facility and Service Changes During COVID-19

As Federal and State directives change in response to the COVID-19, we will change our facilities and services delivery and keep our community and staff safe.

COVID-19 Update - from 12.01am Sunday, 14 February 2021

In line with the State Government lifting the transitional restrictions as of 12.01am Sunday, 14 February, our facilities are open and services operating in line with current COVID-19 requirements.

See all updates to facilities and services below.

Facility Changes

All facilities are adhering to the latest COVID-19 requirements, including maintaining mandatory contact registers.

For information about our facilities’ normal opening hours, see our contact us page.

Civic Centre and Operations Centre
  • Our Civic Centre and Operations Centre are open during normal business hours.
  • Customers are also able to use our online services to do business with the City.
Community Centres
  • Our community centres are open during normal business hours.
LeisureFit Booragoon and LeisureFit Melville
  • Our LeisureFit centres are open during normal business hours.
  • Read the LeisureFit centres' dedicated update which includes answers to Frequently Asked Questions.
AH Bracks, Bull Creek, Canning Bridge, Civic Square and Willagee Libraries
  • Our libraries are open during normal business hours.
  • Following the lifting of the transitional restrictions at 12.01am Sunday, 14 February and pending no further changes to COVID-19 restrictions, our library programs and activities will go ahead as scheduled from Sunday, 14 February.
  • Members can also take advantage of online library resources including e-books, magazines, newspapers and movies.  
Goolugatup Heathcote
  • Goolugatup Heathcote is open during normal business hours.
Wireless Hill Museum
  • Wireless Hill Museum is currently closed due to site works. The Museum will reopen at the end of March 2021
Piney Lakes Environmental Education Centre 
  • Piney Lakes Environmental Education Centre is open during normal business hours.
Playgrounds, Skate Parks, BBQs and Exercise Equipment
  • Our playgrounds, skate parks, barbeque facilities and exercise equipment are open. 
Active in the Park
  • Active in the Park free outdoor fitness classes are running.
Annual General Meeting of Electors (AGM)
Citizenship Ceremonies
  • Citizenship ceremonies have recommenced. 
  • For more information, see our citizenship page.
Council Meetings & Agenda Briefing Forum
  • Due to the social distancing restrictions, we are currently working through options to hold our council meetings and will provide an update as soon as possible.
  • For more information, visit our Council Meetings & COVID-19 page.
Community Events
Crossovers and Verge Bonds
  • Crossover construction and verge bond applications and inspections are continuing, although all applications must be done online.
  • For more information about verge bonds, visit our Verge Bonds and Refunds page.
Maintenance of City Facilities and Assets
  • Maintenance and replacement of City assets is continuing as normal where possible. This includes bike paths, boardwalks, buildings, bus shelters, footpaths, jetties, roads and street lights.
  • Street sweeping and graffiti removal is also continuing as normal.
  • If you would like to submit a maintenance request, use our Online Services. 
Maintenance of Parks and Foreshores
  • Maintenance of our parks and foreshores is continuing as normal. 
  • If you would like to submit a request, use our Online Services.
Melville Volunteer Resource Centre
  • Our Melville Volunteer Resource Centre is available by email and phone to assist agencies with position advertising and potential volunteers, however a number of volunteering organisations are suspending volunteer recruitment because of the high risk of transmission to volunteers or the people they help.
  • There are other ways you can help if you would like to volunteer. See our Melville Volunteer Resource Centre page for more information.
Planning and Building Requests and Applications
  • A duty planner and building officer will be on hand daily and can be seen without an appointment
  • As of Monday, 8 February, our Civic Centre is open. However, due to social distancing requirements, we encourage planning and building applications to be submitted online.
  • If you have any planning or building questions, contact us to speak to a member of our planning and building team. 
  • If you would like to speak to a specific member of our building and planning team, you will need to make an appointment by contacting our customer service team. We apologise for any inconvenience this may cause.
  • Building compliance inspections are only being done if the building is dangerous and officers can comply with the personal safety directives.​
Rangers and Community Safety Service (CSS)
  • Our rangers and Community Safety Service (CSS) are operating as normal with some behind-the-scenes changes to adhere to social distancing requirements.
  • To contact our rangers, phone 1300 635 845 or 9364 0666 during business hours, or 0418 943 219 after hours. To contact our CSS, phone 1300 653 643. CSS operates 24/7.
  • Please note our rangers and CS are unable to enforce social distancing, mass gathering or quarantining guidelines. Please contact WA Police on 131 444 if you're concerned about individuals or businesses disobeying these guidelines. For more information, visit the WA Government website.
Swimming Pool Inspections
  • Swimming pool inspections are occurring on agreement where the owner/tenant agrees and officers can comply with the personal safety directives, and only to access the outside of the property, not to enter the dwelling.​
  • Owners/ tenants will need to complete a COVID-19 check list when booking an inspection
  • For more information, see our swimming pool page
Waste, Green Organics and Verge Collections
  • Residential waste collection is continuing as normal, however collections may start slightly earlier and finish a little later as we are undertaking split shifts to ensure business continuity of this essential service.
  • Compostable kitchen caddy liners are available to pick up from our Civic Centre, Blue Gum Community Centre and from any one of the four libraries: AH Bracks, Bull Creek, Civic Square and Willagee libraries. 
  • Public bins are being emptied as normal.
  • Green organics and bulk and whitegoods verge collections are continuing as scheduled.
  • Bin audits are continuing as normal.
  • For more information, visit our COVID-19 Waste Information and Tips page

Customer Service Key Contacts

If you have any questions facility and service changes during COVID-19, please don't hesitate to contact us or use our webchat service while you are already visiting our website.

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