Facility and Service Changes During COVID-19

As Federal and State directives change in response to the COVID-19 State of Emergency, we will change our facilities and services delivery and keep our community and staff safe.

Facility Changes

Civic Centre and Operations Centre

  • Our Civic Centre is open to the public.
  • Our Operations Centre remains closed.
  • Where possible we still encourage residents to utilise our online services to do business with the City.
  • If visitors are coming to the Civic Centre to make a payment, we kindly ask for card over cash for the health and safety of our staff. 

Building and Planning Applications

  • Building and planning applications are still only being accepted online as a safety precaution. If you have any planning or building questions, a member of our planning and building team will be available at the Civic Centre each day to answer questions.
  • If you would like to see a specific member of our building and planning team, you will need to make an appointment through our customer service team. We apologise for any inconvenience this may cause.

Community Centres

  • Our Bull Creek and Blue Gum community centres are open to the public.
  • Willagee Community Centre is closed for renovations from 3 August 2020, and is expected to re-open in early 2021.

LeisureFit Booragoon and LeisureFit Melville

  • Our LeisureFit centres have resumed most services and programs.  

AH Bracks, Bull Creek, Canning Bridge, Civic Centre and Willagee Libraries

  • Now open to the public.

Heathcote Cultural Precinct Gallery and Museum

  • Now open to the public.

Wireless Hill Museum

  • Now open to the public.

Piney Lakes Environmental Education Centre 

Re-opened for existing bookings on Tuesday, 9 June.

Playgrounds, Skate Parks, BBQs and Exercise Equipment

  • Now open to the public.

Service Changes

Citizenship Ceremonies

  • Citizenship ceremonies recommencedThursday, 30 July.
  • For more information, see our citizenship page.

Council Meetings

  • Council Meetings are being held online and with a limited capacity in the public gallery.
  • For more information, visit our Council Meetings & COVID-19 page.

Community Events

  • In line with directives issued by the WA Department of Health, all City-run mass gatherings were cancelled. We'll let you know more soon as they restart.

Crossovers and Verge Bonds

  • Crossover construction and verge bond applications and inspections are continuing although all applications must be done online.
  • For more information about verge bonds, visit our Verge Bonds and Refunds page.

Maintenance of City Facilities and Assets

  • Maintenance and replacement of City assets is continuing as normal where possible. This includes bike paths, boardwalks, buildings, bus shelters, footpaths, jetties, roads and street lights. Street sweeping and graffiti removal is also continuing as normal.
  • If you would like to submit a maintenance request, use our Online Services. 

Maintenance of Parks and Foreshores

  • Maintenance of our parks and foreshores is continuing as normal. 
  • If you would like to submit a request, use our Online Services.

Melville Volunteer Resource Centre

  • Our Melville Volunteer Resource Centre is still open and available by email and phone to assist agencies with position advertising and potential volunteers, however a number of volunteering organisations are suspending volunteer recruitment because of the high risk of transmission to volunteers or the people they help.
  • There are other ways you can help if you would like to volunteer. See our Melville Volunteer Resource Centre page for more information.

Planning and Building Requests and Applications

  • Although our Civic Centre is open, we are still only be accepting planning and building applications online as a safety precaution. If you have any planning or building questions, a member of our planning and building team will be available at the Civic Centre each day to answer questions.
  • If you have any planning or building questions, a member of our planning and building team is available at the Civic Centre each day to answer questions.
  • If you would like to see a specific member of our building and planning team, you will need to make an appointment through our customer service team. We apologise for any inconvenience this may cause.
  • Building compliance inspections are only being done if the building is dangerous and officers can comply with the personal safety directives.​

Rangers and Community Safety Service (CSS)

  • Our rangers and Community Safety Service are operating as normal with some behind-the-scenes changes to adhere to social distancing requirements.
  • To contact our rangers, phone 1300 635 845 or 9364 0666 during business hours, or 0418 943 219 after hours. To contact our Community Safety Service (CSS), phone 1300 653 643. Our Community Safety Service (CSS) operates 24/7.
  • Please note our rangers and Community Safety Service (CSS) are unable to enforce social distancing, mass gathering or quarantining guidelines. Please contact WA Police on 131 444 if you're concerned about individuals or businesses disobeying these guidelines. For more information, visit the WA Government website.

Swimming Pool Inspections

  • Swimming pool inspections are operating as normal.

Waste, Green Organics and Verge Collections

  • Residential waste collection is continuing as normal, however collections may start slightly earlier and finish a little later as we are undertaking split shifts to ensure business continuity of this essential service. Public bins are being emptied as normal. Green organics and bulk and whitegoods verge collections are continuing as scheduled. Bin audits are continuing as normal.
  • For more information, visit our COVID-19 Waste Information and Tips page.

Customer Service Key Contacts

If you have any questions facility and service changes during COVID-19, please don't hesitate to contact us.

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