COVID-19 Information

Visit our COVID-19 Information page for everything you need to know about COVID-19.

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Facility and Service Changes During COVID-19

To ensure the health and safety of our community and staff and to ensure compliance with Federal and State directives, we have had to make some changes to our facilities and services during the COVID-19 pandemic. 

City of Melville Re-opening Road Map

As restrictions ease we are working towards progressively re-opening and resuming our facilities and services which were affected by COVID-19.

You can view our road map below or download a copy in PDF format.

This road map will be updated on a regular basis.

Services and Facility Closures due to COVID-19

Civic Centre and Operations Centre

  • Our Civic Centre re-opened to the public on Tuesday, 2 June. Our Operations Centre remains closed.
  • To ensure compliance with State Government directions and restrictions, we are limiting the number of people within our Civic Centre to 20 people at a time. Visitors are also required to provide ID and contact details for contact tracing.
  • Due to the max capacity restrictions, we anticipate there may be a wait to enter the City of Melville Civic Centre. We apologise for the inconvenience and encourage residents, where possible, to utilise our online services to do business with the City.
  • While max capacity restrictions are in place, entrance to the City of Melville Civic Centre is through the Almondbury Road entrance only. We encourage visitors to park in car park off Almondbury Road for best access to the building.
  • If visitors are coming to collect their one roll of FOGO compostable kitchen caddy liners, entrance to the distribution point is not via the Almondbury Road entrance. Please walk around the building to the courtyard where we will be handing out liners, which is found at the back of the building. Unfortunately we may not be able to let you shortcut through the building if we are at max capacity in the Civic Centre, due to current mass gathering rules.
  • If visitors are coming to the Civic Centre to make a payment, we kindly ask for card over cash for the health and safety of our staff. 
  • Although our Civic Centre will be open, we will still only be accepting building and planning applications online as a safety precaution. If you have any planning or building questions, a member of our planning and building team will be available at the Civic Centre each day to answer questions.
  • If you would like to see a specific member of our building and planning team, you will need to make an appointment through our customer service team. We apologise for any inconvenience this may cause.

Blue Gum, Bull Creek and Willagee Community Centres

LeisureFit Booragoon and LeisureFit Melville

  • Our LeisureFit centres are currently closed but will be resuming some services and programs from the week of Monday, 15 June. Please read our latest update for more information.
  • In the interim, we encourage you to take advantage of our free online workouts, trainer call-back and access to Les Mills on Demand through our LeisureFit@Home service. 

AH Bracks, Bull Creek, Canning Bridge, Civic Centre and Willagee Libraries

  • Our AH Bracks Library + Creative Space, Civic Square Library, Bull Creek Library and Willagee Library reopened on Monday, 18 May.
  • Visitors are able to borrow and return books, and are able to use the public computers for short amounts of time.
  • Due to State Government directives, we are limiting the number of people in our libraries to 20 at any given time. Visitors are asked to limit their visit to a maximum of 30 minutes to ensure access to our facilities is shared equally amongst our diverse library community. These restrictions also mean that all in-person events and programs will still remain on hold.
  • Please note the Willagee Library will be temporarily closed from 10 June and will reopen 29 June as it undergoes a minor upgrade.

Read our full reopening announcement.

Heathcote Cultural Precinct and Wireless Hill Museum

Heathcote Cultural Precinct and Wireless Hill Museum closed midday, 23 March. 

Piney Lakes Environmental Education Centre

Piney Lakes Environmental Education Centre is currently closed and will re-open for existing bookings from Tuesday, 9 June.

Playgrounds, Skate Parks, BBQs and Exercise Equipment

  • Our playgrounds, skate parks, BBQs and exercise equipment were closed to the public on Monday, 30 March 2020.

Service Changes due to COVID-19

Citizenship Ceremonies

  • Citizenship ceremonies have been suspended until further notice.
  • For more information, see our citizenship page.

Council Meetings

Community Events

  • In line with directives issued by the WA Department of Health, all City-run mass gatherings have been cancelled.

Crossovers and Verge Bonds

  • Crossover construction and verge bond applications and inspections are continuing although all applications must be done online.
  • For more information about verge bonds, visit our Verge Bonds and Refunds page.

Maintenance of City Facilities and Assets

  • Maintenance and replacement of City assets is continuing as normal where possible. This includes bike paths, boardwalks, buildings, bus shelters, footpaths, jetties, roads and street lights. Street sweeping and graffiti removal is also continuing as normal.
  • If you would like to submit a maintenance request, use our Online Services. 

Maintenance of Parks and Foreshores

  • Maintenance of our parks and foreshores is continuing as normal. 
  • If you would like to submit a request, use our Online Services.

Melville Volunteer Resource Centre

  • Our Melville Volunteer Resource Centre is still open and available by email and phone to assist agencies with position advertising and potential volunteers, however a number of volunteering organisations are suspending volunteer recruitment because of the high risk of transmission to volunteers or the people they help.
  • There are other ways you can help if you would like to volunteer. See our Melville Volunteer Resource Centre page for more information.

Planning and Building Requests and Applications

  • Although our Civic Centre will be open, we will still only be accepting planning and building applications online as a safety precaution. If you have any planning or building questions, a member of our planning and building team will be available at the Civic Centre each day to answer questions.
  • If you have any planning or building questions, a member of our planning and building team is available at the Civic Centre each day to answer questions.
  • If you would like to see a specific member of our building and planning team, you will need to make an appointment through our customer service team. We apologise for any inconvenience this may cause.
  • Building compliance inspections are only being done if the building is dangerous and officers can comply with the personal safety directives.​

Rangers and Community Safety Service (CSS)

  • Our rangers and Community Safety Service are operating as normal with some behind-the-scenes changes to adhere to social distancing requirements.
  • To contact our rangers, phone 1300 635 845 or 9364 0666 during business hours, or 0418 943 219 after hours. To contact our Community Safety Service (CSS), phone 1300 653 643. Our Community Safety Service (CSS) operates 24/7.
  • Please note our rangers and Community Safety Service (CSS) are unable to enforce social distancing, mass gathering or quaranting guidelines. Please contact WA Police on 131 444 if you're concerned about individuals or businesses disobeying these guidelines. For more information, visit the WA Government website.

Swimming Pool Inspections

  • Swimming pool inspections have now recommenced.

Waste, Green Organics and Verge Collections

  • Residential waste collection is continuing as normal, however collections may start slightly earlier and finish a little later as we are undertaking split shifts to ensure business continuity of this essential service. Public bins are being emptied as normal. Green organics and bulk and whitegoods verge collections are continuing as scheduled. Bin audits are continuing as normal.
  • For more information, visit our COVID-19 Waste Information and Tips page.

Distribution of Compostable Bin Liners

  • The recent easing of restrictions has given us the opportunity to commence a modified service and from Tuesday, 2 June, City of Melville residents will be able to collect strictly one roll of bin liners per household from the City of Melville Civic Centre courtyard.

  • For more information, visit our Compostable Kitchen Caddy Liners page.

Customer Service Key Contacts

If you have any questions facility and service changes during COVID-19, please don't hesitate to get in touch with us:

  • Email: melinfo@melville.wa.gov.au
  • Live Chat: This option will pop up on our website if we have a customer relations team member available.
  • Phone: 9364 0666 | 1300 635 845

Please note we are experiencing an increase in calls and enquiries and as a result there may be a delay in response times. We are working hard to respond to everyone in a timely manner and we thank you for your patience.

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