Facility and Service Changes During COVID-19

As Federal and State directives change in response to the COVID-19, we will change our facilities and services delivery and keep our community and staff safe.

COVID-19 Update - Monday, 12 July 2021

In line with the State Government lifting the transitional restrictions as of 12.01am Monday, 12 July, our facilities are open and services, events and programming are operating as normal.  

Mandatory contact registers are in place, so remember to scan in with the SafeWA app or paper register when visiting our facilities and moving around the community.

See all updates to facilities and services below.

Facility Changes

For information about our facilities’ normal opening hours, see our contact us page.

Civic Centre and Operations Centre
  • Our Civic Centre and Operations Centre are open during normal business hours.
  • Customers can also use our online services 24/7.
Community Centres
  • Our community centres are open during normal opening hours.
LeisureFit Booragoon and LeisureFit Melville
  • Our LeisureFit centres are open during normal opening hours.
  • Read the LeisureFit centres' dedicated update which includes answers to Frequently Asked Questions
AH Bracks, Bull Creek, Canning Bridge, Civic Square and Willagee Libraries
  • Our libraries are open during normal opening hours and library programs and activities are running as normal. 
  • Library members can also access online resources such as eBooks, audiobooks, digital magazines, movies and more through our eLibrary.  
  • More information will be available as soon as possible at Libraries Respond to COVID-19 page.
Goolugatup Heathcote
  • Goolugatup Heathcote is open during normal opening hours.
Wireless Hill Museum
  • Wireless Hill Museum is open during normal opening hours.
Piney Lakes Environmental Education Centre 
  • Piney Lakes Environmental Education Centre is open during normal opening hours.  
Playgrounds, Skate Parks, BBQs and Exercise Equipment
  • Our playgrounds, skate parks, barbeque facilities and exercise equipment are open. 
Active in the Park
Agenda Briefing Forum
  • Agenda Briefing Forums are going ahead as scheduled and can be streamed live via Zoom. 
  • For more information and to register to watch the meeting live via Zoom, visit our What's On calendar and click on the relevant Agenda Briefing Forum event listing.
Citizenship Ceremonies
  • Citizenship Ceremonies are continuing as scheduled. For more information, see our citizenship page.
Council Meetings
  • Council Meetings are going ahead as scheduled and can be streamed live via Zoom.
  • For more information and to register to watch the meeting live via Zoom, visit our What's On calendar and click on the relevant Ordinary Meeting of Council event listing.
Community Events
  • City-organised events are running as scheduled.
Crossovers and Verge Bonds
  • Crossover construction and verge bond applications and inspections are continuing, although all applications must be done online.
  • For more information about verge bonds, visit our Verge Bonds and Refunds page.
Maintenance of City Facilities and Assets
  • Street sweeping services are continuing.
  • Maintenance and replacement of City assets services are continuing.
  • Graffiti removal services are to be confirmed.
  • If you would like to submit a maintenance request, use our Online Services. 
Maintenance of Parks and Foreshores
  • Our parks and natural areas are being maintained as normal.
  • If you would like to submit a request, use our Online Services.
Melville Volunteer Resource Centre
  • Our Melville Volunteer Resource Centre is available by email and phone to assist agencies with position advertising and potential volunteers, however a number of volunteering organisations are suspending volunteer recruitment because of the high risk of transmission to volunteers or the people they help.
  • You can contact the Melville Volunteer Resource Centre by phone on 1300 635 845 (Monday to Friday 8.30am to 4.30pm) or by email: volunteering@melville.wa.gov.au
Planning and Building Requests and Applications
  • We encourage planning and building applications to be submitted online.
  • If you have any planning or building questions, contact us to speak to a member of our planning and building team. 
  • Building compliance inspections are only being done if the building is dangerous and officers can comply with the personal safety directives.​
Rangers and Community Safety Service (CSS)
  • Our rangers and Community Safety Service (CSS) are operating as normal.
  • To contact our rangers, phone 1300 635 845 or 9364 0666 during business hours, or 0418 943 219 after hours. To contact our CSS, phone 1300 653 643. CSS operates 24/7.
  • Please note our rangers and CSS are unable to enforce social distancing, mass gathering or quarantining guidelines. Please contact WA Police on 131 444 if you're concerned about individuals or businesses disobeying these guidelines. For more information, visit the WA Government website.
Swimming Pool Inspections
  • Swimming pool inspection services are operating as normal.
  • Owners/tenants need to complete a COVID-19 checklist when booking an inspection.
  • For more information, see our swimming pool page
Bin Collections and Garden Organics Verge Collections
  • Residential waste collection is operating as normal.
  • Public bins are being emptied as normal.
  • Garden organics and bulk and whitegoods verge collections are continuing as scheduled.
  • Bin audit services are continuing as scheduled.
  • FOGO compostable caddy bin liners are available for collection from our facilities. Due to the circuit breaker lockdown, tokens due to expire on Wednesday, 30 June 2021 have been extended until Friday, 16 July 2021.
  • For more information, visit our COVID-19 Waste Information and Tips page

Customer Service Key Contacts

If you have any questions facility and service changes during COVID-19, please don't hesitate to contact us or use our web live chat service while you are already visiting our website.

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