Between November 2017 and June 2019, the City was under an Authorised Inquiry “to investigate and report on the operations and affairs of the City of Melville in some key areas.”
Conducted by the Department of Local Government, Sport and Cultural Industries, the final ‘Report of the Inquiry into the City of Melville’ (The Report) released on 27 June 2019, included 17 findings and seven recommendations - one requiring the City to report back to the Director General within six months.
Read the report below:
Report of the Inquiry into the City of Melville
The City's view is the Department's report is fair and balanced, and presents the City as an organisation with good governance overall and a clear focus on achieving community wellbeing and customer satisfaction.
Overall the report demonstrates the Department of Local Government, Sport and Cultural Industries has confidence in the way the Council and the Administration are working together, with each aware of their separate roles.
The report also acknowledges the City has been dealing with an extreme volume, frequency and complexity of questions submitted to Council by organisations and individuals.
During the course of the inquiry the City worked in an open and transparent manner with the Department, as it does with many other State agencies, and was proactive in reviewing and improving processes with regards to the handling of complaints, management of public question time, land acquisitions and providing access to information. These improvements were embedded into the City’s certified business management and customer service systems.
In line with the Report’s recommendations, the following actions have been taken:
|Council continue to review their public question time policy on a regular basis to ensure it is clear, concise, and transparent.||New policy implemented Feb 2019. Resolution to review Public Question Time processes Feb 2020 OMC|
|That consideration be given by the Council to engage an independent person to review and act on complaints about City processes and decisions for a period of 3 months from the date of this report.||Complete|
|All senior staff undertake training in complaint management and dealing with unreasonable complainants within 3 months from the date of this report.||Complete|
|The City undergo an independent governance review as determined appropriate by the Director General within 3 months of the date of this report and provide the Director General with a copy of the full report upon its completion||Complete|
|The City undergo a further independent governance review as determined appropriate by the Director General 6 months after the local government elections held in October 2019 and provide the Director General with a copy of the full report upon its completion.|
In progress (delayed due to COVID-19)
|The City implement processes and/or procedures to ensure that unauthorised acquisition of properties or any other assets does not re-occur.||Complete|
Within 6 months of the date of this report the Chief Executive Officer is to deliver a comprehensive report to the Director General of the Department outlining:
- the steps taken in response to the above recommendations;
- identifying the number of senior staff that have undergone the training as set out in recommendation 3
- updating the status of the Governance Review in relation to the number of elected members and staff who have participated
- the processes the City has put in place in response to recommendation 5; and
- the impact, if any, of the updated policies on Public Question Time, Managing Unreasonable Conduct by Customers, Legal Representation and the Complaint Management Policy