Between November 2017 and June 2019, the City was under an Authorised Inquiry “to investigate and report on the operations and affairs of the City of Melville in some key areas.”
Conducted by the Department of Local Government, Sport and Cultural Industries, the final ‘Report of the Inquiry into the City of Melville’ (The Report) released on 27 June 2019, included 17 findings and seven recommendations - one requiring the City to report back to the Director General within six months.
Read the report below:
Report of the Inquiry into the City of Melville
The City's view is the Department's report is fair and balanced, and presents the City as an organisation with good governance overall and a clear focus on achieving community wellbeing and customer satisfaction.
Overall the report demonstrates the Department of Local Government, Sport and Cultural Industries has confidence in the way the Council and the Administration are working together, with each aware of their separate roles.
The report also acknowledges the City has been dealing with an extreme volume, frequency and complexity of questions submitted to Council by organisations and individuals.
During the course of the inquiry the City worked in an open and transparent manner with the Department, as it does with many other State agencies, and was proactive in reviewing and improving processes with regards to the handling of complaints, management of public question time, land acquisitions and providing access to information. These improvements were embedded into the City’s certified business management and customer service systems.
In line with the Report’s recommendations, the following actions are currently underway:
- Engagement of an independent person to review and action the City's processes and decisions on complaints handling for a period of 3 months
- Engagement of an independent party to undertake a governance review
- All senior staff have undertaken training on complaint management and dealing with unreasonable complainants
16 July 2019
M19/5697 - REPORT ON THE OUTCOME REPORT OF THE AUTHORISED INQUIRY INTO THE CITY OF MELVILLEwas presented to Council at the July Ordinary Meeting of Council. The minutes are available here.
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