Authorised Inquiry

History

The City has welcomed the release of a Report of the Inquiry into the City of Melville.

Conducted by the Department of Local Government, Sport and Cultural Industries, the Authorised Inquiry was announced by the Minister for Local Government, Sports and Cultural Industries on 29 November 2017.

Findings

On Thursday, 27 June 2019, Minister for Local Government, Sports and Cultural Industries, David Templeman released the Inquiry Report. 

Read the report below:

Report of the Inquiry into the City of Melville

The City's view is the Department's report is fair and balanced, and should give the Melville community a renewed confidence that the City is an organisation with good governance overall and a clear focus on achieving community wellbeing and customer satisfaction.

Overall the report demonstrates the Department of Local Government, Sport and Cultural Industries has confidence in the way the Council and the Administration are working together, with each aware of their separate roles.

The report also acknowledges the City has been dealing with an extreme volume, frequency and complexity of questions submitted to Council by some organisations and individuals.

During the course of the inquiry the City worked in an open and transparent manner with the Department, as it does with many other State agencies, and was proactive in reviewing and improving processes with regards to the handling of complaints, management of public question time, land acquisitions and providing access to information. These improvements were embedded into the City’s certified business management and customer service systems.

Next Steps

  • The report includes 17 Findings and seven recommendations, one of which requires the City to report back to the Director General within six months on how we have addressed the recommendations.
  • The City now has 35 days to respond to the recommendations, many of which have already been implemented, and three months to put certain actions in place.

16 July 2019

M19/5697 - REPORT ON THE OUTCOME REPORT OF THE AUTHORISED INQUIRY INTO THE CITY OF MELVILLE was presented to Council at the July Ordinary Meeting of Council. The Minutes are available here.

 

City of Melville - A Leader in Local Government

The City has a culture of achievement and continuous improvement. We are recognised as a benchmark local government for products and services in line with the Australian Business Excellence framework, are rated the top government organisation nationally for service excellence and more recently achieved certification for complaint management handling by the Customer Service Institute of Australia.

We will continue to embrace this culture of identifying opportunities for improvement and working to embed them across our organisation, as such, the learnings we have had from the inquiry process and the report are welcomed.

City's Awards and Achievements

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