City of Melville is excited to have appointed Ennovative to deliver a superior customer service experience for our community through Ennovative’s Salesforce powered CFSuite Customer Experience Solution. CFSuite, is among Australia’s leading customer experience platforms for local councils.
The platform will fill an ‘ecosystem gap’ improving the delivery of services to our customers making it easier, more streamlined and more personalised for them.
City of Melville’s Chief Executive Officer Gail Bowman, who has been championing the project for the past three years, says it’s an exciting project focused on implementing a modern digital platform enabling the City’s customers to interact with it more efficiently.
“The new platform will result in faster response times and a greater number of services becoming available through an on-line self-service option. In addition, real-time insights will help us gain customer feedback to respond with greater care and continuously improve the way we support our community,” she says.
The system is used by more than 15 local councils across Australia and was chosen for its key features like automated service requests, its ability to unify customer interactions through an integrated Contact Centre, on-line self-service customer portal, streamlined workflows that improve operational efficiency across departments and enhanced decision-making with advanced analytics and real-time reporting.
Ennovative Director Nathan Leverington says his team is delighted to welcome Melville to its list of local government clients.
“This partnership is a testament to CFSuite’s value in transforming customer service operations and empowering councils to deliver smarter, faster, and more connected experiences,” he says.