The City of Melville is continually working to improve the way it operates and services the local community and is currently asking for assistance from local business owners to help with some website improvements.
City of Melville Chief Executive Officer Marten Tieleman said the City was calling on help from local businesses to review specific information on its website.
“Customer service and customer experience is a key focus for the City and we are looking for business owners across a diverse range of industries and demographics to participate in a website customer experience testing session,” said Mr Tieleman.
“We are always looking for ways to support our local businesses and economy, and with their help we want to make it easy for businesses to do business with us. That’s why we’re asking for their help so we can improve our website, better service their needs and improve their experience when dealing with us.”
“We appreciate this is a very challenging time for everyone, so those business owners who volunteer and are selected for the testing group will receive a $20.00 voucher as a thank you, which can be redeemed at a local cafe/restaurant/eatery of their choice. This way we are also get to support another local business with this project.”
The website customer experience testing will be one hour sessions for each participant, which will provide the City with feedback to make the website easier to navigate and to provide an efficient process for online business approvals. The sessions will take place at the Civic Centre in Booragoon, with all necessary COVID-19 precautions in place.
If you're a local business owner and would like to be considered for the website testing group, please complete a short two minute survey on our business hub home page at www.melvillecity.com.au/business
The City has recently put in place a number of additional measures to support its local businesses, including the live business map www.melvillecity.com.au/yourlocal with the aim of connecting the local community to local businesses.
“We invite Melville businesses to drop their pin on the map and let us know they are out there,” said Mr Tieleman.
“At the same time, we are encouraging the community to use the Support Your Local map to source local products and services and keep local businesses open through these difficult times.”
The City’s online business hub www.melvillecity.com.au/business is an invaluable source for businesses including resources, support, assistance and information about online events. Free one on one business advisory sessions are also available.