Information and advice on COVID-19 (coronavirus) for the City of Melville community
Visit ww2.health.wa.gov.au for the latest updates and WA Department of Health information.
Last update - 30 March, 2020
To ensure the health and safety of our community and in response to new measures announced yesterday by Prime Minister Scott Morrison to help stop the spread of COVID-19, we have temporarily closed all our public playgrounds, skate parks, BBQs and exercise equipment from today. Citizenship ceremonies have also been suspended until further notice in alignment with Department of Health guidelines and directives.
Hygiene practices at our facilities
We would like to reassure you that we have robust cleaning procedures in place at our facilities, which include utilising professional contract cleaners to regularly clean our toilets, floors, public areas and office spaces.
We have also directed staff to maintain high levels of personal hygiene including washing hands frequently, using a tissue and covering their mouth when coughing and sneezing, social distancing and staying at home if sick. They are also complying with self-isolation requirements as advised by the Department of Health.
Enforcement of social distancing and mass gathering rules
If you’re concerned about individuals or businesses disobeying the current health guidelines for mass gathering limits, quarantine and social-distancing guidelines, call the WA Police on 131 444.
Only the Police have the power to enforce and issue on-the-spot fines. For more information, visit the WA state government COVID-19 response website.
Changes to Civic Centre and Operations Centres
Our Civic Centre and Operations Centres closed to the public on Wednesday, 25 March 2020.
Our services will continue electronically and online, and our email, Live Chat and phone lines remain open.
We are experiencing an increase in calls and enquiries and as a result there may be a delay in response times. We are working hard to respond to everyone in a timely manner and we thank you for your patience.
We are also activating our business continuity plans to ensure we can continue to deliver our essential and critical services, particularly for the vulnerable members of our community. As a result, there may be delays to jobs as we prioritise requests based on need. We thank you for your understanding during these unprecedented times.
Changes to Citizenship Ceremonies
Citizenship ceremonies have also been suspended until further notice.
For more information, see our citizenship page.
Changes to our Community Centres
Our Community Centres closed to the general public from Tuesday, 24 March.
Essential services including financial counselling, the child health nurse and One Tree out of school care are still operating and are complying with the directives from the WA Department of Health. For more information contact the centres directly.
We are looking to establish a virtual Community Centre that people may join to participate in online activities and will provide updates as this progresses.
Changes to LeisureFit services
Our LeisureFit Centres closed midday, 23 March.
Membership payments will be frozen immediately and upfront payments will have their validity period extended by the period of the closure. We are doing this automatically and there is no need to contact us.
Changes to Libraries, Museums and Heathcote Gallery and Museum
Our Libraries, Museums and Healthcote Gallery and Museum closed midday, 23 March.
We have a number of online services you can access with your library membership, including:
You can also renew a current loan online or if you have already renewed your item twice, contact our libraries to discuss a further extension. Please be assured our libraries don’t fine members for overdue books but do like to know if you are holding on to them in case someone else would like to borrow them.
Changes to Melville Volunteer Resource Centre
Our Melville Volunteer Resource Centre is still open and available by email and phone to assist agencies with position advertising and potential volunteers however a number of volunteering organiations are suspending volunteer recruitment because of the high risk of tranmission to volunteers or the people they help.
There are other ways you can help if you would like to volunteer. See our Melville Volunteer Resource Centre page for more information.
Changes to Piney Lakes
Piney Lakes Environmental Education Centre closed 3.00pm, Tuesday 24 March.
Any confirmed bookings will be suspended and there will be no venue hire or cancellation charges applicable. We are investigating how we can offer some environmental education programs online and will keep you informed as this progresses.
Closure of playgrounds, skate parks, BBQs and exercise equipment
Our playgrounds, skate parks, BBQs and exercise equipment were closed to the public at Monday, 30 March 2020.
Changes to the distribution of compostable bin liners
Due to the closure of all our facilities we are now unable to provide residents with compostable FOGO liners. Please use alternative methods or purchase your own liners from Woolworths, Coles, FoodWorks or Bunnings, or order them online from Compost-a-Pak, Cardia Bioproducts or Biobag World.
Read our Frequently Asked Questions on our Compostable Kitchen Caddy Liners page.
In line with directives issued by the WA Department of Health, we have cancelled all City-run mass gatherings.
A mass gathering is:
- a gathering of five hundred (500) or more persons in a single undivided outdoor space at the same time; or
- a gathering of one hundred (100) or more persons in a single undivided indoor space at the same time; or
- a gathering of two or more persons in a single undivided outdoor space or a single undivided indoor space at the same time, where there is not at least 4 square metres of space for each person at the gathering,
Customer service key contacts
If you have any questions about any of the above, please don't hesitate to get in touch with us:
- Email: firstname.lastname@example.org
- Live Chat: This option will pop up on our website if we have a customer relations team member available.
- Phone: 9364 0666 | 1300 635 845
Please note we are experiencing an increase in calls and enquiries and as a result there may be a delay in response times. We are working hard to respond to everyone in a timely manner and we thank you for your patience.
For more information about the COVID-19, please visit the Department of Health website, or call Healthdirect on 1800 022 222.