Closure of our facilities - COVID-19

In response to COVID-19 Department of Health guidelines, the City of Melville Civic Centre and Operations buildings will be closed to the public effective immediately, for the safety of the community and staff. Read more.

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COVID-19 (Coronavirus) Update

25 March 2020

Important information about COVID-19 (Coronavirus) relating to City facilities and services.

Information and advice on COVID-19 (coronavirus) for the City of Melville community

Visit ww2.health.wa.gov.au  for the latest updates and WA Department of Health information.

Last update - 25 March, 2020

In response to COVID-19 and Department of Health guidelines, the City of Melville Civic Centre and Operations buildings will be closing doors to the public for now, for the safety of the community and staff.

Our services will however continue electronically and online, and our email, Live Chat and phone lines remain open. If you have a particular need to come into a City of Melville building, we can make arrangements on a case-by-case by basis so please contact our customer service team.

Please note we are experiencing an increase in calls and enquiries and as a result there may be a delay in response times. We are working hard to respond to everyone in a timely manner and we thank you for your patience.

Customer service key contacts

  • Email: melinfo@melville.wa.gov.au
  • Live Chat: This option will pop up on our website if we have a customer relations team member available.
  • Phone: 9364 0666 | 1300 635 845

Hygiene practices at our facilities

We would like to reassure you that we have robust cleaning procedures in place at our facilities, which include utilising professional contract cleaners to regularly clean our toilets, floors, public areas and office spaces.

We have also directed staff to maintain high levels of personal hygiene including washing hands frequently, using a tissue and covering their mouth when coughing and sneezing, social distancing and staying at home if sick. They are also complying with self-isolation requirements as advised by the Department of Health.

Changes to LeisureFit services

Our LeisureFit Centres closed midday, 23 March.

Membership payments will be frozen immediately and upfront payments will have their validity period extended by the period of the closure. We are doing this automatically and there is no need to contact us.

Changes to Libraries, Museums and Heathcote Gallery and Museum

Our Libraries, Museums and Healthcote Gallery and Museum closed midday, 23 March.

We have a number of online services you can access with your library membership, including:

You can also renew a current loan online or if you have already renewed your item twice, contact our libraries to discuss a further extension. Please be assured our libraries don’t fine members for overdue books but do like to know if you are holding on to them in case someone else would like to borrow them.

Changes to our Community Centres

Our Community Centres closed to the general public from Tuesday, 24 March.

Essential services including financial counselling, the child health nurse and One Tree out of school care are still operating and are complying with the directives from the WA Department of Health. For more information contact the centres directly.

We are looking to establish a virtual Community Centre that people may join to participate in online activities and will provide updates as this progresses.

Changes to Piney Lakes

Piney Lakes Environmental Education Centre closed 3.00pm, Tuesday 24 March.

Any confirmed bookings will be suspended and there will be no venue hire or cancellation charges applicable. We are investigating how we can offer some environmental education programs online and will keep you informed as this progresses.

Changes to the distribution of compostable bin liners

Due to the closure of all our facilities we are now unable to provide residents with compostable FOGO liners. Please use alternative methods or purchase your own liners from Woolworths, Coles, FoodWorks or Bunnings, or order them online from Compost-a-Pak, Cardia Bioproducts or Biobag World.

Read our Frequently Asked Questions on our Compostable Kitchen Caddy Liners page.

Changes to Melville Volunteer Resource Centre

Our Melville Volunteer Resource Centre is still open and available by email and phone to assist agencies with position advertising and potential volunteers however a number of volunteering organiations are suspending volunteer recruitment because of the high risk of tranmission to volunteers or the people they help.

There are other ways you can help if you would like to volunteer. See our Melville Volunteer Resource Centre page for more information.

Other Events

In line with directives issued by the WA Department of Health, we have cancelled all City-run mass gatherings.

A mass gathering is:

  • a gathering of five hundred (500) or more persons in a single undivided outdoor space at the same time; or
  • a gathering of one hundred (100) or more persons in a single undivided indoor space at the same time; or
  • a gathering of two or more persons in a single undivided outdoor space or a single undivided indoor space at the same time, where there is not at least 4 square metres of space for each person at the gathering,

Further information

For more information about the coronavirus, please visit the Department of Health website, or call Healthdirect on 1800 022 222.

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