The City of Melville Community and Business Scorecard Surveys is conducted every two years and invites City residents and businesses to complete a short 15 minute survey to help improve our vision for Melville.
We ask for feedback on our services, infrastructure and facilities so we can identify areas we are performing well in and areas for improvement.
The information we receive assists us in prioritising and potentially reallocating resources to areas of importance, as well as benchmarking against how we are performing in comparison to other local governments.
The 2020 Community and Business Scorecard Surveys were open from Monday, 23 March to Tuesday, 14 April at 5.00pm.
iA random selection of people from the City’s customer database received an email invitation to participate. This was done to ensure demographic representation in the responses collected match the Census demographics of our population.
The City aims to achieve a minimum level of statistical validity for each survey, as per the Auditor General recommendations for statistical validity.
- The City of Melville commissioned CATALYSE®to conduct a MARKYT®Community Scorecard from 23 March to 15 April 2020.
- Scorecard invitations were sent to 10,000 randomly selected households by email; plus a booster sample of 142 residents aged 18-34 years.
954 randomly selected residents and ratepayers, including the young adult booster sample, completed a scorecard reducing the sampling error to ±3% at the 95% confidence interval.
- The City supported promotion through its communication channels. A further 35 residents, 10 out of area ratepayers and visitors, and 14 Council affiliated respondents participated bringing the total to 1,013 respondents.