The City received the Australian Organisational Excellence Foundation's Excellence Prize Award in October 2017, becoming the third Australian organisation to ever achieve this level of recognition for Business Excellence in 30 years.
(Pictured above: CEO Shayne Silcox and Mayor Russell Aubrey accepting the award from the Honourable Kerry Sanderson AO Governor of Western Australia at Government House).
The prize was a result of a rigorous external assessment that had been conducted by an international evaluation team over a six month period against the Australian Business Excellence Framework (ABEF).
Previously, the City received a Silver Award in 2012 and a Gold Award in 2015 as part of the Australian Business Excellence Awards which recognise outstanding achievement by leading Australian organisations on the journey to excellence against a set of internationally recognised and rigorous criteria, demonstrating a commitment to sustainable results, systems and processes.
The City of Melville was ranked as the highest performing council in the State for Financial Health, according to MyCouncil, for two consecutive years, scoring 98 /100 in 2015/2016 and 99/100 in 2014/2015.
The State Government’s MyCouncil initiative aims to strengthen local government accountability and performance. By improving financial transparency across the local government sector, ratepayers can find out how council spends, raises and manages its money and compare this with other councils.
In 2016, the City was awarded the Service Excellence Award – Government: Best Performing Government Body by the Customer Service Institute of Australia (CSIA).
Judging criteria are based on international customer service standards across 27 different parameters that consider the organisation from a service delivery, operational perspective, learning and growth and financial and governance perspective.
This follows a celebrated record with the CSIA, having been recertified for National Customer Service Standards in 2016, National Winner in 2012 and 2011, State Winner in 2014, 2011 and 2010.
In 2016 the City was one of just two Local Governments to have a high level of planning performance in a Property Council of Australia report Benchmarking Greater Perth Local Governments.
Benchmarked against all other Local Goverment authorities in Western Australia, the City achieved a score of 94% (21.7 out of 23) for planning perfomance determined across a best practice local planning framework including Strategic planning, Statutory planning, Delegation of approvals to planning officers and Timeliness of approvals.
In 2012, the City was named Organisation of the Year, Community Engagement Core Values by the International Association for Public Participation (IAP2) Australasia.
This acknowledged ongoing and robust commitment to embedding public participation throughout the organisation - the result of continued effort to build good community engagement practices into the organisational culture.
Australian Organisational Excellence Foundation - Excellence Prize Award 2017
Customer Service Institute of Australia (CSIA) Service Excellence Awards - Best Performing Government Body in Australia and recertification to National Customer Service Standards
Australian Institute of Management - Shayne Silcox, WA Manager/Leader of the Year
Department of Local Government - Top ranking, 99% in Financial Health on MyCouncil website
Children's Environment and Health Awards, Local Government - Commendation for Injury Prevention
Property Council Australia, top ranked Local Government in the State, in report 'Benchmarking Greater Perth Local Governments'
Australian Business Excellence - Gold Winner for integrated approach to leadership and management using proven elements essential to sustainable organizational excellence
Local Government Managers Australia, WA - Christine Young, Meritorious Award
National Government Contact Centre Excellence Awards - Runner Up Best Government Contact Centre with 30 FTE or less
Department of Transport and WestCycle - People’s Choice Bikeley Award for the Best and Biggest Bike Week Breakfast
Water Corporation - Silver Recognition Leisurefit Booragoon achieving savings between 25% and 35%; Platinum Award (2014/15)
National Awards for Local Government, Arts Animates - Highly Commended for the PHAZE program
Children’s Environment and Health Local Government Report Card Project - Winner of Children’s Consultation for Project Robin Hood
Parks and Leisure Australia Awards of Excellence WA Region - Award for Playsafe: Major ($0.5M+) for Carawatha Park, Willagee
Constable Care Child Safety Awards - Shortlisted in the Education Category for the Writings on the Wall Resource
Australian Institute of Management WA, West Business Pinnacle Awards - Winner of the Human Resources Management Excellence Award
Customer Service Institure of Australia, Service Excellence Awards - State Winner at State and National levels
Water Corporation - Waterwise Aquatic Centre Award
Local Government Managers Australia Challenge - State Winner and National Finalist
Water Corporation - Water Campaign Milestone 1 Award (Community)
McCusker Centre for Action On Alcohol and Youth Awards - Finalist
Heritage Council Awards - High Commendation for Outstanding Interpretation of a Heritage Place for the exhibition 'A Centenary of Wireless Hill'
Constable Care Child Safety Awards - Finalist for 'The Gathering'
Planning Institute of Australia (PIA) Award for Planning Excellence - Commendation for public engagement and community planning for the Willagee Structure Plan