Awards and Achievements

The City received the Australian Organisational Excellence Foundation's Excellence Prize Award in October 2017, becoming the third Australian organisation to ever achieve this level of recognition for Business Excellence in 30 years.

(Pictured below: CEO Shayne Silcox and Mayor Russell Aubrey accepting the award from the Honourable Kerry Sanderson AO Governor of Western Australia at Government House).

The prize was a result of a rigorous external assessment that had been conducted by an international evaluation team over a six month period against the Australian Business Excellence Framework (ABEF).

Previously, the City received a Silver Award in 2012 and a Gold Award in 2015 as part of the Australian Business Excellence Awards which recognise outstanding achievement by leading Australian organisations on the journey to excellence against a set of internationally recognised and rigorous criteria, demonstrating a commitment to sustainable results, systems and processes.

The City of Melville was ranked as the highest performing council in the State for Financial Health, according to MyCouncil, for two consecutive years, scoring 98 /100 in 2015/2016 and 99/100 in 2014/2015.

The State Government’s MyCouncil initiative aims to strengthen local government accountability and performance. By improving financial transparency across the local government sector, ratepayers can find out how council spends, raises and manages its money and compare this with other councils.

In 2016, the City was awarded the Service Excellence Award – Government: Best Performing Government Body by the Customer Service Institute of Australia (CSIA).

Judging criteria are based on international customer service standards across 27 different parameters that consider the organisation from a service delivery, operational perspective, learning and growth and financial and governance perspective.

This follows a celebrated record with the CSIA, having been recertified for National Customer Service Standards in 2016, National Winner in 2012 and 2011, State Winner in 2014, 2011 and 2010.

In 2016 the City was one of just two Local Governments to have a high level of planning performance in a Property Council of Australia report Benchmarking Greater Perth Local Governments.

Benchmarked against all other Local Goverment authorities in Western Australia, the City achieved a score of 94% (21.7 out of 23) for planning perfomance determined across a best practice local planning framework including Strategic planning, Statutory planning, Delegation of approvals to planning officers and Timeliness of approvals.

In 2012, the City was named Organisation of the Year, Community Engagement Core Values by the International Association for Public Participation (IAP2) Australasia.

This acknowledged ongoing and robust commitment to embedding public participation throughout the organisation - the result of continued effort to build good community engagement practices into the organisational culture.