City of Melville Releases Annual Survey Results

A total of 402 residents and 102 businesses participated in the survey after being randomly selected, helping the City of Melville to evaluate and monitor its performance across a range of services and facilities it provides.

The results showed there was an 88 per cent satisfaction rating among residents, including 46 per cent who were delighted with the City’s services. In the first year that businesses had been included in the survey, 66 per cent of those surveyed were delighted with City of Melville services and facilities.

Mayor Russell Aubrey said the survey, which was undertaken by CATALYSE Pty Ltd in September, aimed to improve facilities and the level of service provided within the City of Melville. “The results help us to better understand community aspirations, measure community perceptions and identify performance gaps and improvement opportunities,” he said. “It has also helped us compare our performance against industry standards and similar local government authorities. This year’s results have been compared with 17 other local governments and the City of Melville was the fourth best-performing council overall.”

The 2007 survey showed that residents in the City of Melville were most delighted with our weekly rubbish collections, fortnightly recycling collections and library and information services. The three areas they were least satisfied with were the management and control of traffic, community buildings, hall and toilets and how the community is consulted.

Businesses were delighted with Council’s performance in regard to waste management services and graffiti removal services. They believed the City could improve its performance in regard to parking in commercial areas and how the business community is consulted and informed.

Mayor Aubrey said the City of Melville strived for excellence and would address the low-performing areas. “Many of the issues have already been covered in the development of our first long-term Community Plan and residents, ratepayers and businesses can be assured the City of Melville has made these a high priority,” he said.

For the complete survey results and how the priority areas are being addressed, visit www.melvillecity.com.au/survey.