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2011 LGMA CSBA Customer Service Forum

Find out how customer complaints can improve your business at the forum to be held on Monday 29 August at City of South Perth.

Customer Service Benchmarking Australia (CSBA) in conjunction with LGMA is proud to present an event designed to assist you on how to handle difficult issues relating to the effective delivery of customer service. This event is a follow up to the previous joint event on customer service improvement run in June 2010 at the City of Melville.

 

The event to be held on Monday 29 August at the City of South Perth is a one day Forum for Directors, Senior Managers and other relevant customer service staff to meet with their counterparts from various Western Australian Local Governments to discuss complaint handling and the issues it represents, as well as workshop solutions to these issues.

 

Please see attachment for further information on the presenters and details on how to register.