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Help! Having problems or can't find what you are looking for?

The new City of Melville website features a range of tools to help you find the information you need!

MENUS


You could use the new menus to find information

Like many websites, the City of Melville has information arranged into logical sections - if you click on a main menu item such as 'For residents' you will see a further list appear on the left of your screen.

By clicking on an item you can see the information about those items, or find another menu with more options.

Why not have a casual 'click around'? You might be surprised about what you might find out about the City of Melville!


A-Z


You could use the A-Z to find what you are looking for

The A-Z on our old site was extremely popular, so we have expanded this tool to be even more useful. Just click on the first letter of what you might be looking for (eg. D for Dogs) and you will see what information is available.

If you can't find it, try looking under another possible heading (eg. if you wanted to pay your gog registration renewal, you might find it under D for Dogs or P for Payments)

If you still can't find it, please click here to let us know, or try another of these tools.


Search


Search and you will find

Search tools are a common yet underused part of most websites. The City of Melville search tool is a powerful way of finding very specific information.

You can elect to search across the whole website, or specific sections.

If you still can't find it, please click here to let us know, or try the A-Z or have a look through the menu items.



I'm having problems downloading PDFs!

This website has been designed to be standards compliant and accessible and useable across the broadest possible range of computers. However, as some software configurations often result in non-compliant operation, you may experience difficulties downloading certain files. Please note the following:
  1. You must have the latest version of Adobe Acrobat Reader installed on your computer - Click here to download
  2. You must have version 6 or 7 of Microsoft Internet Explorer (MS Windows), Safari (MAC OSX) or Mozilla Firefox (Windows or MAC OSX)

Internet Explorer users - if you are having trouble downloading the PDFs:
  • Right click the link you want to download and select Save Target As...
  • Find a location to save the file (eg your desktop) and click save
  • In the Download complete dialogue box, click open
  • If you are still having problems, please contact the website team or the relevant service area to have the relevant information sent to you by an appropriate method.

Library

Posted by Sarah at 04 April 2007, 02:49 PM
Would it be possible to have the library icon and/or link placed back on the homepage? It made it so much easier to find and use the library catalogue. I work in another public library and often refer to the City of Melville Library website because it is so much easier to use than the one at my library. I'm always using it as an example of what CAN be done i.e. very easy to find and very, very user friendly.

RE: Library

Posted by roshan at 04 April 2007, 02:52 PM
There are two library links on the front page - a minor feature item in the centre of the page in the blue box, and also a link in the 'quick links' - in addition, the library will be using the URL www.melvillecity.com.au/libraries to promote directly