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Website changes - can't find what you are looking for?
We have made a few changes to our website from feedback and other research
Changes to the front page
- A-Z has moved from the right to left
- Quicklinks have moved from the right to the left
- News has moved from left to the right
- We have added a 'Coming events' list on the right
Changes to top menu
| new | Online Services and payments |
Your gateway to a range of online services including payments, requests for service, reporting damage or graffiti and much more |
| changed | "For Residents" is now "Your Property" |
This section now focuses on general and planning and building information related to properties in the City of Melville |
| changed | "Community Services" is now "Services" |
This section now includes all types of services provided by the City of Melville |
Changes to content
| section | was in top menu |
|
is now in |
| art | culture and events | services | |
| history and heritage | culture and events | about melville / about the city of melville | |
| museums and galleries | culture and events | facilities | |
| roadworks construction and maintenance | for residents | services | |
| traffic and transport | for residents | services | |
| your dog | for residents | services | |
| planning and building | for residents |
your property | |
| general property info | for residents |
your property | |
| rates and charges | for residents | your property |
Why did we make these changes?
Our website is now more than two years old and needed some updating. As you know websites need to keep up with changes in organisations and customer expectations. We made these changes based on:
-
analysis of annual website visitation statistics 2007 - 2009
-
review of other websites
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feedback from customers, staff and external people
-
viewing the site from a customer perspective
-
site structure simplification and layer reduction (ie reducing the number of clicks to get somewhere)
Questions
If you would like to report a problem, or provide feedback, please visit our Online Services and Payments portal and click on 'make a Council Request' then select the 'Feedback' option.