Frequently Asked Questions

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Are volunteers covered by insurance?

If you are referred to a formal volunteer position you should be covered by:

• Public Liability Insurance; and
• Volunteer Personal Accident Insurance to cover volunteers for any out of pocket expenses following accidental injury, disability or death while carrying out your work on behalf of the organisation.

Some organisations also hold other types of insurance.

We recommend you confirm the insurance cover with the Volunteer Coordinator when you have your first meeting.

What kind of support can I expect?

You can usually expect to participate in orientation, training and learning opportunities that will familiarise you with the service and the role you have chosen.

There may be opportunities for training courses or workshops and some agencies may provide certificates to add to your portfolio.

Are volunteers reimbursed for expenses?

Many community organisations reimburse volunteers for out of pocket expenses such as mileage costs of using your own vehicle etc.

Do I need a police clearance and/or references?

This will depend on what type of volunteer work you do. Some community organisations require a National Police Clearance or a Working with Children Check, particularly if you will be working with vulnerable people or handling money.

You may be asked to provide the names of some referees so the agency can learn a little more about you.